Summary
Overview
Work History
Education
Timeline
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Neha Sharma

Hamilton,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented with focus on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach.

Overview

3
3
years of professional experience

Work History

Customer Account Specialist

Rogers Communications
01.2024 - Current
  • Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
  • Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
  • Communicated with approximately 100+ clients daily to understand needs and explain product value.

Middle School Math Teacher

Epitome World School
04.2022 - 10.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

HDFC Bank

Customer Care Executive
04.2021 - 03.2022
  • Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
  • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
  • Sell travellers' cheques, foreign currency and money orders
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts
  • Inform customers of available banking products and services to address their needs.

Education

Master of Commerce - Accounting

D.A.V. College
Punjab, India
04.2020

Bachelor of Commerce - Accounting

D.A.V College
Punjab, India
04.2018

Timeline

Customer Account Specialist

Rogers Communications
01.2024 - Current

Middle School Math Teacher

Epitome World School
04.2022 - 10.2023

HDFC Bank

Customer Care Executive
04.2021 - 03.2022

Master of Commerce - Accounting

D.A.V. College

Bachelor of Commerce - Accounting

D.A.V College

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Neha Sharma