NEHA SHARMA
Surrey,BC
Summary
Hardworking Community Health Worker successful at managing training, gathering paperwork, and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail. Skilled in identifying resources to meet needs and helping community members obtain benefits and services. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SHIFT MANAGER
KFC
Langley, BC
09.2021 - Current
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Assisted in resolving escalated customer service issues in a timely manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
COMMUNITY HEALTH WORKER
Chandrashekhar Charitable Hospital
Darbhanga , India
04.2020 - 02.2021
- Assisted with patient referrals to appropriate community resources.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Participated in outreach activities such as health fairs or community events.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
- Offered emotional support during difficult times or stressful situations.
- Answered calls and interacted with community members to provide information on advocacy services.
- Returned calls, emails and faxes according to departmental policy.
- Prioritized and organized tasks to efficiently accomplish service goals.
COMMUNITY SERVICE VOLUNTEER
Chandrashekhar Charitable Hospital
Darbhanga , India
08.2019 - 03.2020
- Helped individuals address disabilities and put together career plans.
- Maintained accurate records and documented client data in company databases.
- Organized donation drives collecting items such as books, toys, clothes and furniture for those in need.
- Actively listened to individuals experiencing homelessness or poverty, offering emotional support where appropriate.
- Volunteered at kitchens during holidays, assisting with meal preparation and distribution.
- Coordinated transportation services for individuals without access to public transportation.
- Provided assistance to clients in need of food, clothing and other resources.
- Answered calls per shift to assist with customer questions and concerns.
Education
DIPLOMA : BIOLOGY
LANGARA COLLEGE
VANCOUVER, BC12-2023
POST SECONDARY EDUCATION
WHITE LEAF PUBLIC SCHOOL
NEW DELHI, INDIA03-2019
Secondary Education
HOLY CROSS SCHOOL
DARBHANGA, INDIA11-2017
Skills
- Inventory Control
- Supply Ordering
- Organized and Detail-Oriented
- Report Preparation
- Care Plan Development
- Microsoft Office Proficiency
- Documentation and Reporting
- Punctual and Reliable
- Energetic and Enthusiastic
- Handling Customer Complaints
- Housekeeping
- Answering Phones
- Community Relations
- Problem-Solving
- Opening and Closing Procedures
- Schedule Management
- Flexible Schedule
- Interpersonal Skills
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional
Certification
- FIRST AID / CPR CERTIFICATE
- NALOXONE CERTIFICATE
- FOOD SAFETY CERTIFICATE
- EXCEL CERTIFICATE
Timeline
SHIFT MANAGER
KFC
09.2021 - Current
COMMUNITY HEALTH WORKER
Chandrashekhar Charitable Hospital
04.2020 - 02.2021
COMMUNITY SERVICE VOLUNTEER
Chandrashekhar Charitable Hospital
08.2019 - 03.2020
DIPLOMA : BIOLOGY
LANGARA COLLEGE
POST SECONDARY EDUCATION
WHITE LEAF PUBLIC SCHOOL
Secondary Education
HOLY CROSS SCHOOL
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