Mukul SHARMA
Hamilton,Canada
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Money Mart
Hamilton, ON
09.2021 - Current
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Conducted audits of funds to meet proper accounting and reporting.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Educated customers about different types of loan options, benefits and restrictions.
Inventory Coordinator
Sandha Woodwork's
Ancaster, ON
08.2019 - 09.2021
- Managed all related documentation and records for department.
- Investigated and resolved variances in inventory counts on monthly basis.
- Purchased new supplies in line with projections and current inventory levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
Customs Coordinator
Livingston International Inc
Etobicoke, ON
01.2019 - 08.2019
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Provided expert advice on USA laws, describing government requirements for transporting imported goods.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Insured cargo against loss, damage or pilferage.
Education
Business Administration
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2018
Skills
- Understanding Customer Needs
- Accounting Management Assessment
- Inventory Verification
- Critical Thinking and Analysis
- Account Reconciliation
- Microsoft
- Problem Solving
- Extravagance and Fraud Detection
- Verbal and Written Communication
- Anti Money Laundering (AML)
- Audit Preparation
- Financial Statements Review
Timeline
Customer Service Representative
Money Mart
09.2021 - Current
Inventory Coordinator
Sandha Woodwork's
08.2019 - 09.2021
Customs Coordinator
Livingston International Inc
01.2019 - 08.2019
Business Administration
Mohawk College of Applied Arts And Technology
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