Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neha Sharma

Scarborough, Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rogers Communications
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage 70 interactions everyday and track customer satisfaction..
  • Promoted available products and services to customers during service, account management, and order calls.
  • Created and maintained detailed database to develop promotional sales.

Regional Brand Executive

Lenovo Pvt. Ltd
05.2019 - 09.2021
  • Developed strategic and tactical marketing plans for region.
  • Created effective sales plans utilizing customer needs forecast to increase market share.
  • Promoted programs, products and services with multi-channel strategies.
  • Managed centralized marketing resources for entire area.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Improved website visibility through development and implementation of SEO strategies.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Optimized email campaigns to increase open and click-through rates.
  • Created and managed social media campaigns to increase brand engagement.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.

Executive

Canon Pvt. Ltd
09.2016 - 11.2018
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
  • Managed and oversaw design of marketing material and promotional literature for organization.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Developed innovative and targeted collateral to support overall branding objectives.

Senior Executive

Fujifilm Pvt. Ltd
06.2015 - 09.2016
  • Analyzed marketing campaigns using key metrics and performance indicators.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Supervised marketing team of 10 personnel.
  • Conducted and evaluated market research to adjust marketing strategy to meet changing market and competitive conditions.
  • Developed and implemented B2B marketing strategy and overall communication plans to produce long-term partners.
  • Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
  • Increased market awareness and penetration through development of creative collateral.

Fellow

Teach For India
04.2012 - 06.2014
  • Worked in a low income private school to help kids achieve academic growth in the field of English & Maths specifically
  • Kids achieved 91% Vocabulary excellence with fluent English speaking with understanding
  • Verified course design and delivery complied with school quality guidelines and regulatory standards.
  • Collaborated with colleagues to develop engaging academic lesson plans.
  • Provided mentoring, gave advice on study skills and helped students with learning problems.
  • Assessed student learning to evaluate teaching method success and make necessary adjustments.
  • Provided individual and group instruction to tailor teaching approaches to different student needs.

Education

Masters - Journalism and Mass Communication

Amity University (India)
2011

Bachelors (Honors) - Journalism

Delhi University (India)
2009

Skills

  • Conflict Resolution
  • Account Management
  • Brand Messaging
  • Brand Development
  • SEO Strategy and Execution
  • Promotion
  • Quarterly Forecasting
  • Market Analysis
  • Brand-Building Strategies
  • Vendor Relations
  • Coordinate Events and Trade shows
  • MS Office

Certification

  • Building Rapport with Customers
  • Customer Service Knowledge Management
  • Communication Skills for Modern Management
  • Social Media Marketing
  • Marketing Virtual Events

Timeline

Customer Service Representative

Rogers Communications
02.2022 - Current

Regional Brand Executive

Lenovo Pvt. Ltd
05.2019 - 09.2021

Executive

Canon Pvt. Ltd
09.2016 - 11.2018

Senior Executive

Fujifilm Pvt. Ltd
06.2015 - 09.2016

Fellow

Teach For India
04.2012 - 06.2014

Masters - Journalism and Mass Communication

Amity University (India)

Bachelors (Honors) - Journalism

Delhi University (India)

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Neha Sharma