Neha Saeed

• Distributed course syllabus and communicated course standards and learning objectives to students.
• Organized teaching material and structured courses based on Commission on Dental Accreditation of Canada standards and guidelines.
• Adhered to the strict regulations of Commission on Dental Accreditation of Canada, while teaching students about the Standards of Practice and Code of Ethics in dentistry.
• Assisted students in troubleshooting technological issues and offered LMS support.
• Assisted students in entering patient data and information into database.
• Resolved student queries regarding CADA, the Continuing Competence Program, and Practice Permits.
• Performed data entry using the LMS.
• Monitored student growth and learning through hands-on activities and exams.
• Supervised student training in dental clinic and classroom settings.
• Planned demonstrations for students to expand upon lecture topics.
• Conducted clinical simulations and provided feedback for each individual student.
• Evaluated students' competencies through written assignments and examinations.
• Provided immediate and constructive feedback to students individually and as group.
• Implemented new educational techniques to boost student comprehension.

• Educated healthcare workers, patients and public about infectious and communicable disease transmission and prevention.
• Developed and improved infection control procedures.
• Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.
• Performed preventive measures and maintained firm safety levels to avoid spread of infection and disease.
• Identified risks proactively, preparing teams for likely infections based on current epidemiological trends.
• Investigated outbreaks and revamped control measures to prevent future incidents.
• Gathered, analyzed and reported on infection data.
• Maintained records of procedures, infections and outcomes.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Created customized care and isolation plans, working with hospital staff and families to assess and meet individual needs, based on MOH direction and guidelines.
• Trained new staff, providing supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Kept teams operating in accordance with latest epidemiological research and sound care practices.

• Followed up when COVID-19 lab confirmed, probable and suspect cases and their contacts. This included initial information gathering, discussing/obtaining direction, communicating decisions of the MOH / Team Lead on the direction of required public health actions and documenting COVID-19 cases in accordance with legislation under the Public Health Act, and in alignment with policy direction from Alberta Health (AH) such as
Ministerial Orders, Chief Medical Officer of Health (CMOH) Orders and the AH Notifiable Disease Guideline for COVID-19.
• Utilized approved scripts
• Maintained excellent phone etiquette
• Trained new employees

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Took dental images following strict patient protection rules.
• Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Made dental impressions used in diagnostics and various other models
• Took dental radiographs, following strict patient protection rules
• Provided patient education on dental hygiene and pre- and post- surgical care
• Maintained clear, organized dental records and reports
• Worked closely with patients before, during and after dental procedures
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed oral examinations, restorations, extractions, prophylactic and other dental work
• Gathered patient data, including health histories and records from prior visits for the dentist to view
• Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.

• Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
• Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed customer cash and credit card transactions using company
  point of sale system.

• Guided customers to the clothes/accessories that were perfect for them.
• Interacted with the customers as much as possible, gaining an insight totheir personality and style choice.

• Communicated with patients and thought of activities to do with them that suit their interests.
• Worked in the Pediatrics Unit, communicated with the patients and their parents/guardians and made sure that their needs are being met.
• Followed and implemented infection control protocol.
• This experience added to my level of confidence in the field of health care.

• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
• Assisted customers with prompt and polite support in-person and via telephone.

• Copied, scanned and faxed documentation.
• Answered the phone by the second ring and greeted callers enthusiastically.
• Carefully wrote down all phone messages and relayed to the appropriate personnel.
• Greeted each patient pleasantly, evaluated patient care needs, prioritized treatment and maintained patient flow.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.