Hi, I’m
NEHA SACHDEV
Service Supervisor, Perp Cook
Surrey,BC
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
To make my career in hotel management field by using my good management skills for the mutual growth. Efficient and enthusiastic person with around 4 years of rich experience in hospitality management. Adept at handling various departments and managing all the required work. Well versed at front office and food & beverage service. Proficient communicator with strong leadership qualities. Excellent complex problem-solving and time management abilities. I have developed expertise in following areas: Hotel Operations MICE management Back office management Front office management Food & Beverage Service Customer Satisfaction Conflict resolution Time management Effective Communication
Overview
8
years of professional experience
1
Certification
Work History
Madras Mantra
Service Supervisor
09.2018 - 08.2021
Job overview
- Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols
- Monitor dining room to ensure optimal guest experiences
- Work with individual servers to improve performance
- Answer customer inquiries and resolve issues promptly
- Schedule wait and floor staff, approve time off, and rework loads as needed
- Delivered exceptional, friendly and fast service
- Answered questions about menu selections and made recommendations when requested
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations
- Skilfully anticipated and addressed guests’ service needs
- Managed closing duties, including restocking items and reconciliation of the cash
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Routinely cleaned table linens, table settings, glassware, carpets, counters, floors, storage areas, and service refrigerators.
Radisson Blu Place Resort & Spa
Vocational Trainee
05.2016 - 06.2016
Job overview
- Experience with outdoor catering for special events
- Prep work for various bakery items.
IBIS STYLES
Industrial Training
12.2016 - 04.2017
Job overview
- Experience in front desk and guest handling
- Making Reservations
- Food and Beverage Production
- Preparing various desserts
- Handling live buffet counters
- Food and Beverage Services
- Greeting guests as hostess
- Setting restaurant as per SO
- House Keeping
- Performed standard and customized cleaning tasks
- Maintaining linen & store inventories.
- Used Software and Software to maintain updated curriculum database and training records.
Local Public Eatery
Prep Cook
07.2023 - Current
Job overview
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
- Identified inefficiencies leading to improved productivity.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Managed opening and closing shift kitchen tasks.
Education
University Canada WestVancouver, BC
Executive MBA from Marketing Management
Dharamsinh Desai University
BBA-HM
01.2018
University Overview
- Percentage: DISTINCTION
- Board: DDU
St. Marry school, Nadiad
H.S.C
01.2015
University Overview
- Percentage: 89.03%
- Board: G.H.S.E.B
St. Anne’s school, Nadiad
S.S.C
01.2013
University Overview
- Percentage: 85.08%
- Board: G.S.E.B
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Point of Sale (POS) system operation
- Tally ERP9 software
- Inventory Stocking
- Kitchen Organization
- Menu Memorization
- Customer Service
- Ingredient Preparation
- Stock Rotation
- Team Collaboration
- Interpersonal Communication
- Efficient Multitasking
- Kitchen Equipment Operation
- Food Spoilage Prevention
- Attention to Detail
- Operations Support
- Heavy Lifting
- Proper Portioning
- Cleaning and Organization
- Chopping Vegetables
- Order Delivery Practices
- Time Management
- Food Storage
- Equipment Sanitation
Certification
Trainee of the month during IBIS styles Goa Calangute
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Prep Cook
Local Public Eatery
07.2023 - Current
Service Supervisor
Madras Mantra
09.2018 - 08.2021
Industrial Training
IBIS STYLES
12.2016 - 04.2017
Vocational Trainee
Radisson Blu Place Resort & Spa
05.2016 - 06.2016
University Canada West
Executive MBA from Marketing Management
Dharamsinh Desai University
BBA-HM
St. Marry school, Nadiad
H.S.C
St. Anne’s school, Nadiad
S.S.C
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