Neha Roze
Office Administrator
Surrey,BC
Summary
Detail-oriented Medical Office Assistant with hands-on experience in physiotherapy and medical clinic settings. Skilled in front-desk operations, patient scheduling, billing, and insurance coordination. Recognized for delivering compassionate patient care, maintaining strict confidentiality, and supporting efficient clinic operations in fast-paced healthcare environments.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Physiotherapy Office Administrator
Jeeva Physio
10.2025 - 01.2026
- Managed front-desk operations including patient check-in, multi-line phone calls, appointment booking, confirmations, and daily schedule coordination.
- Maintained accurate patient records, handled billing and insurance communications, and coordinated documentation with physicians’ offices.
- Provided compassionate patient support while adhering to privacy, ethical, and clinic compliance standards.
- Supported clinic operations by assisting therapists, managing correspondence, and maintaining a clean, sanitized clinical environment.
Medical Office Assistant Intern
We Care Medical Clinic
08.2025 - 09.2025
- Delivered front-desk and clinical support by greeting patients, managing check-ins, scheduling appointments, and maintaining accurate records using OSCAR EMR.
- Performed administrative tasks including patient registration, chart preparation, referrals, billing, lab requisitions, and electronic documentation.
- Assisted with basic clinical procedures such as vital signs measurement, specimen preparation, and exam room setup.
- Supported clinic workflow by coordinating with providers, maintaining confidentiality, and ensuring organized, sanitized clinical spaces.
Retail Associate
Value Village
05.2024 - 07.2025
- Assisted customers with purchases, returns, and inquiries while ensuring accurate and efficient transactions.
- Maintained organized displays to support smooth store operations and a positive shopping experience.
Administrative Assistant
Hamilton High Street Residence
02.2023 - 03.2024
- Managed front desk operations, phone handling, scheduling, and confidential record maintenance.
- Coordinated communication with residents, families, and staff while providing empathetic service.
Education
Medical Office Assistant Course -
Western Community College
Canada09-2025
B.Sc. Physics (Honors) -
Delhi University
India06-2014
Skills
- Front Desk & Patient Registration
- Appointment Scheduling & Confirmations
- Physiotherapy & Medical Clinic Administration
- Billing & Insurance Communication
- Proficient in OSCAR EMR and ClinicMaster software
- Skilled in Microsoft Office
- Confidential Records Management
- Multitasking & Customer Service
LANGUAGES
English
Hindi
Punjabi
Certification
- Occupational First Aid Level 1
- WHMIS (Workplace Hazardous Materials Information System)
- Food Safe Level 1
Timeline
Physiotherapy Office Administrator
Jeeva Physio
10.2025 - 01.2026
Medical Office Assistant Intern
We Care Medical Clinic
08.2025 - 09.2025
Retail Associate
Value Village
05.2024 - 07.2025
Administrative Assistant
Hamilton High Street Residence
02.2023 - 03.2024
Medical Office Assistant Course -
Western Community College
B.Sc. Physics (Honors) -
Delhi University