Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Neha Roy

Toronto,ON

Summary

A dynamic and results-driven software engineer with over 8.3 years of experience in product development and incident management. Leverages extensive expertise in Java, the Spring Framework, REST APIs, SQL, HTML, CSS, and ServiceNow to develop and maintain highly available systems. Demonstrated ability to improve system performance, design, and implement innovative solutions for applications. Recognized for exceptional communication skills and adopting new frameworks.

Overview

8
8
years of professional experience

Work History

Technical Lead

Cognizant Techonology Solutions
Kolkata, West Bengal, India
04.2023 - 05.2025
  • The role involved incident management at Level 3.
  • Worked on the change request based on the requirement.
  • Performed root cause analysis for the issues in the production environment, and rolled out fixes within the time limit.
  • Managing and providing training to other teams, and various other ad hoc product support activities for the project and organization.

Software Developer

Cognizant Techonology Solutions
Kolkata, West Bengal, India
06.2019 - 03.2023
  • Played a pivotal role in the development and enhancement of an application called Patient Care Portal for one of the reputed healthcare clients in the USA.
  • Collaborated with cross-functional teams to gather requirements and design solutions.
  • Conducted code reviews to ensure quality and adherence to best practices.
  • Participated in agile ceremonies, contributing to sprint planning and retrospectives.
  • Troubleshot technical issues, providing timely support to maintain system performance.
  • Debugged code to identify errors and fix them efficiently.
  • Providing end-to-end support during the product release cycles.

Programmer Analyst

Cognizant Techonology Solutions
Kolkata, West Bengal, India
02.2017 - 05.2019
  • This role involved requirement analysis, coding, and unit testing for enhancement requirements from the client.
  • Working on various knowledge-understanding documents for the knowledge repository.
  • Designed code to help the client develop necessary applications and websites.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Performed root cause analysis to identify system issues.

Education

Bachelor of Technology - Computer Science

Maulana Abul Kalam Azad University of Technology
Kolkata, India
06-2016

Skills

  • Application development
  • Incident management
  • Change management
  • Agile methodology
  • Project leadership
  • Effective communication

Accomplishments

  • Received various awards and recognitions from client and organization.
  • Participated in the recruitment drives for the organization.

Timeline

Technical Lead

Cognizant Techonology Solutions
04.2023 - 05.2025

Software Developer

Cognizant Techonology Solutions
06.2019 - 03.2023

Programmer Analyst

Cognizant Techonology Solutions
02.2017 - 05.2019

Bachelor of Technology - Computer Science

Maulana Abul Kalam Azad University of Technology

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Neha Roy