Neha Rani
Brampton,ON
Summary
Dynamic and results-driven professional with extensive experience in medical office administration at Milton Vision. Proven expertise in patient-focused care and proficient in operating ophthalmic software. Recognized for enhancing patient satisfaction through effective communication and problem-solving skills, while ensuring compliance with medical billing and coding standards.
Overview
9
9
years of professional experience
Work History
Pre-Surgical Counsellor
Uptown Eye Specialist
Brampton, Ontario
08.2025 - Current
- Conduct pre-surgical consultations, educating patients on eye procedures, preparation requirements, and post-operative care.
- Provide personalized counseling to address patient concerns, ensuring understanding of surgical risks and benefits.
- Collaborate with ophthalmologists, surgical staff, and administrative teams to coordinate patient care and streamline workflow.
- Maintain accurate medical and administrative records in compliance with clinical standards.
- Deliver empathetic, clear communication to support patient readiness and reduce pre-surgery anxiety.
Optometrist Assistant
Milton Vision
Milton, ON
11.2024 - 06.2025
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Conducted diagnostic tests such as retinoscopy to determine corrective lens prescriptions.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
- Performed frame and lens selection consultations, providing personalized recommendations based on patient needs.
- Identified and resolved inventory discrepancies through root cause analysis and process improvement initiatives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Administrator
Vogue optical
Mississauga
08.2022 - 10.2024
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
Mortgage Agent
Citadel Mortgage
Toronto, Ontario
11.2023 - 04.2024
- Maintained customer records, ensuring accuracy and completeness of all data.
- Prepared loan applications for submission to lenders.
- Researched and analyzed market trends to identify potential customers.
- Developed relationships with clients by providing professional advice on mortgage products.
- Negotiated with lenders to ensure competitive rates for clients.
- Reviewed closing documents to ensure compliance with regulations.
Food Service Supervisor
A&W Restaurants
Brampton, ON
01.2020 - 07.2023
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
Opthalmic Assitant
University eye care
Toronto, Ontario
06.2022 - 08.2022
- Performed Optical Coherence Tomography (OCT) imaging to assist in the diagnosis and management of ocular diseases, such as glaucoma and macular degeneration.
- Conducted visual field tests (perimetry) to assess patients' peripheral vision and detect any field loss or neurological conditions.
- Operated the auto-refractor to measure patients' refractive error, contributing to the prescription of eyeglasses or contact lenses.
- Managed OHIP billing procedures, ensuring accuracy and compliance with Ontario Health Insurance Plan requirements for optometric services.
- Assisted optometrists in routine and advanced patient care, including patient workups and documenting patient history.
- Provided excellent patient education on eye care procedures and post-visit instructions.
Administration Assistant
Brampton optometrists
Brampton, ON
12.2020 - 05.2022
- Dynamic customer service professional experienced in retail and call centre
- Able to handle multiple calls at a time
- Established process for maintaining an accurate work, order files, resulting in a decrease in delayed work
- Effectively resolved all customers inquiries by phone calls and provided 100% customer satisfaction
- Unpackaged shipments checked invoices and stocked sales in store and backroom
Line Cook
A & w restaurant Inc
Brampton, ON
02.2019 - 12.2019
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
Seasonal Sales Associate
GAP
Waterloo, Ontario
10.2018 - 01.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
Medical Laboratory Scientist
Ohri Hospital
Jalandhar, , Punjab
06.2016 - 04.2018
- Performed hematology analyses including complete blood count and differential, coagulation testing, and body fluid analysis.
- Analyzed specimens for the presence of microorganisms using a variety of techniques such as culture, immunoassay, molecular diagnostics, and microscopic examination.
- Maintained laboratory records and equipment; ensured compliance with safety regulations and quality control procedures.
- Evaluated test results to determine if they are normal or abnormal; reported results to physicians in accordance with established protocols.
- Ensured proper collection of specimens from patients for laboratory testing purposes.
- Monitored inventory levels of laboratory supplies; placed orders when necessary.
Education
Post-Degree Certificate - Healthcare Administration and Service management
Conestoga College
Waterloo12-2019
Bachelor of Science - Medical Laboratory Science
Punjab Technical University
06-2016
Skills
- Medical office administration
- Patient Scheduling
- Proficient in operating ophthalmic and optometry software
- Medical billing and coding
- Front desk operations
- Medical records management
- Phlebotomy
- Patient-focused care
- Infection control procedures
- Electronic Health Records
- Mortgage plan advising
- Loan processing
- Credit assessment
- Real estate knowledge
- Marketing media
- Loan package management
- Document preparation
- Financial planning
- Making insurance decisions
- Client relations
Timeline
Pre-Surgical Counsellor
Uptown Eye Specialist
08.2025 - Current
Optometrist Assistant
Milton Vision
11.2024 - 06.2025
Mortgage Agent
Citadel Mortgage
11.2023 - 04.2024
Office Administrator
Vogue optical
08.2022 - 10.2024
Opthalmic Assitant
University eye care
06.2022 - 08.2022
Administration Assistant
Brampton optometrists
12.2020 - 05.2022
Food Service Supervisor
A&W Restaurants
01.2020 - 07.2023
Line Cook
A & w restaurant Inc
02.2019 - 12.2019
Seasonal Sales Associate
GAP
10.2018 - 01.2019
Medical Laboratory Scientist
Ohri Hospital
06.2016 - 04.2018
Post-Degree Certificate - Healthcare Administration and Service management
Conestoga College
Bachelor of Science - Medical Laboratory Science
Punjab Technical University
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