NEHA RANI
Brampton,ON
Summary
Committed and hardworking Customer Service Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Cashier/Trainee
Mc Donalds
01.2022 - 02.2023
- Working in multiple roles which included cashier, food stocking, serving food, cleaning, opening, and closing activities
- Actively participated in early morning shifts with preparation work that includes chopping and steaming vegetables, preparing, cooking, and stocking up before opening of restaurants
- Handled dishwashing units and participated in-store cleaning on weekends.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Easyday Super Market
08.2019 - 12.2021
- Managed Cash till, restocked shelves, inventory management and assisted customers with their queries and locating items
- Experience with point-of-sale systems and daily report generation and Inventory Management
- Experience in store opening and closing activities.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Education
Graduate Certificate - Project Management
Algoma University
Brampton, ON12.2024
Bachelor of science - Science
Kurukshetra University
Haryana, IN07.2019
Skills
- Track record of providing outstanding customer service by actively listening to customers, addressing their needs and resolving issues effectively
- Known for bringing high level energy, positivity and enthusiasm to work, creating welcoming and enjoyable customer experience
- Great communication skills
- Extensive product knowledge
- Problem-solving and critical thinking
- Adaptability and flexibility
- Collaboration and teamwork
- Great time management and Organization skills
- Cash Management
- Self-Motivated
Timeline
Cashier/Trainee
Mc Donalds
01.2022 - 02.2023
Customer Service Representative
Easyday Super Market
08.2019 - 12.2021
Graduate Certificate - Project Management
Algoma University
Bachelor of science - Science
Kurukshetra University
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