Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Neha Pandya

Kitchener

Summary

Dedicated and detail-oriented Senior Quality Assurance professional with a Bachelor's degree in Computer Application and over 10 years of experience in software quality assurance. Proficient in leading QA teams, implementing comprehensive test strategies, and driving process improvements to ensure the delivery of high-quality software products.

Overview

13
13
years of professional experience
1
1
Certification

Work History

QA Lead

TCS Canada (CITIGroup USA)
05.2021 - Current
  • Lead a team of QA engineers in planning, executing, and documenting comprehensive test strategies for multiple software projects, ensuring adherence to quality standards and project timelines.
  • Collaborate with cross-functional teams to identify requirements, define test scenarios, and resolve issues throughout the software development lifecycle.
  • Design, develop, and maintain manual and automation test cases, execute automation tests, and maintain the existing automation framework.
  • Championed the adoption of Agile methodologies within the QA team, resulting in increased productivity, faster time-to-market, and improved collaboration across departments.
  • Recognized as a Star Performer for outstanding contributions and achievements at TCS.
  • Assisted teams in testing activities, providing guidance and support to ensure the successful completion of testing tasks.

Sr. QA/ UAT Supervisor

Economical Insurance (Petline Insurance)
01.2019 - 05.2021

Sr. Quality Assurance Tester

  • Performed functional and non-functional testing for various teams, ensuring product quality and adherence to requirements.
  • Created detailed test cases based on user story requirements and executed them efficiently.
  • Actively participated in sprint planning meetings and retro meetings, contributing to process improvement.
  • Managed UAT testing, including creating test plans, assigning testers, providing support, and facilitating sign-off.
  • Demonstrated strong defect reporting knowledge, accurately documenting and tracking issues throughout the software development lifecycle.
  • Effectively managed teams during testing cycles, ensuring tasks were prioritized and deadlines were met.


UAT Testing Supervisor

  • Created strong test plans for UAT testers, ensuring comprehensive coverage of testing requirements.
  • Coordinated with business stakeholders to allocate UAT testers and provide necessary support during testing.
  • Arranged UAT demo meetings to brief testers on testing objectives and expectations.
  • Supported UAT testers during testing to expedite the process and ensure accurate testing outcomes.
  • Facilitated UAT sign-off meetings, allowing business leaders to make informed decisions based on testing results.
  • Conducted UAT retrospectives to gather feedback and identify areas for improvement in future testing cycles.
  • Demonstrated strong defect reporting knowledge, accurately documenting and tracking issues throughout the UAT process.
  • Provided effective team management during UAT testing, ensuring tasks were assigned and completed efficiently.

Sr. Quality Assurance

Steeprock INC
10.2012 - 04.2018
  • Led QA efforts for specified projects, estimating project efforts, assigning tasks, and resolving issues.
  • Performed functional and non-functional testing, ensuring the delivery of quality software products.
  • Worked closely with software development and product management teams to understand requirements and verify system functionality.
  • Contributed to the integration testing and validating the integration testing results.
  • Prepared reports of all testing performed and shared them with stakeholders.
  • Accepted client sites in Review/Live Environment.
  • Demonstrated strong defect reporting knowledge, accurately documenting and tracking issues throughout the software development lifecycle.
  • Provided effective team management, guiding team members and resolving any issues that arose during testing.

Professor

Anand Commerce College
01.2012 - 09.2012

· Prepare lectures for classes

· Prepare syllabus for classes

· Prepare labs for classes

· Grade class assignments

· Prepare exams

· Give make-up exams

· Grade exams

· Calculate grades

· Integrate new learning into existing classes

· Develop new classes

Sales Executive

HDFC Bank
02.2011 - 10.2011

· Identified business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

· Sold out products by establishing contact and developing relationships with prospects; recommending solutions.

· Maintained relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

· Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

· Prepared reports by collecting, analyzing, and summarizing information.

Education

Bachelor of Science - Computer

Dharmsinh Desai University
Nadiad, Gujarat, India
05.2010

Skills

  • Operating System: Windows XP, 7, 81, & 10
  • Software/Database Proficiency: Microsoft Project Professional, MS Office, Office 365, MySQL, Oracle (RDBMS)
  • Tracking Tools: Bugzilla, Eclipse, JIRA, Azure DevOps, HP-ALM, ARD
  • Languages: HTML, Core Java
  • Testing: Manual and Automation with Selenium using Java
  • Automation Tools: API testing with POSTMAN, Selenium with Cucumber, TestComplete, Loadrunner, Jenkins (CI/CD)
  • Automation Framework: BDD (Behavior Driven Development) Framework
  • Methodologies: Agile/Scrum, Waterfall
  • Process Improvement Knowledge: QA and UAT
  • Excellent verbal and written communication skills Effectively communicated with cross-functional teams, stakeholders, and clients through verbal and written channels, ensuring clear understanding of requirements and feedback



Accomplishments

Highlights:

  • Improved QA and UAT processes, resulting in efficient testing cycles and positive feedback from stakeholders.
  • Recognized for providing quality products, delivering projects before deadlines, and catching major defects before product release.

Achievements:

  • Received positive feedback from clients for delivering quality products and meeting their requirements.
  • Presented QA/UAT processes to external teams, receiving high appreciation for process efficiency and documentation.

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Certification

ISTQB-CTFL®, Certified Scrum Master (CSM)

Timeline

QA Lead

TCS Canada (CITIGroup USA)
05.2021 - Current

Sr. QA/ UAT Supervisor

Economical Insurance (Petline Insurance)
01.2019 - 05.2021

Sr. Quality Assurance

Steeprock INC
10.2012 - 04.2018

Professor

Anand Commerce College
01.2012 - 09.2012

Sales Executive

HDFC Bank
02.2011 - 10.2011

Bachelor of Science - Computer

Dharmsinh Desai University
Neha Pandya