Neha Nigam
Ottawa,Canada
Summary
Dedicated and results-driven professional with experience in store management, nutrition counseling, and customer service. Leveraging three years of successful management experience, I am dedicated to applying my expertise in product knowledge, customer engagement, and industry trends to facilitate seamless partnerships and contribute to the growth and success of the business I work with.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager and Nutritionist
Natural Food Pantry
Ottawa, ON
11.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Exceeding store sales goals and managing a larger team.
- Shown noticeable difference in exceeding sales targets since hiring.
- Successfully transitioned management skills to a larger and more staffed company.
- Maintaining visual merchandising standards for an improved shopping experience
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Coordinated with vendors to secure product availability at competitive prices.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Providing nutrition counseling in a welcoming and safe environment.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Store Manager
Kardish Health Food Centre
Ottawa, ON
10.2021 - 11.2022
- Developed strategies to optimize profitability and enhance the shopping experience.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Recruited and trained team members and conducted personnel performance appraisals and addressed concerns
- Led a team by example, met sales goals, and managed store administration
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
Assistant Store Manager
Kardish Health Food Centre
Ottawa, ON
05.2021 - 10.2021
- Assisted the store manager and conducted one-on-one training sessions
- Managed shipment receiving, inventory, and store upkeep
- Handled customer transactions and section upkeep
- Maintained office and store supplies inventory.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Registry Consultant & Cashier
BuyBuyBABY
Ottawa, ON
08.2018 - 05.2021
- Assisted customers in creating baby registries and selecting items by spending in-depth time with every client and understanding their needs while suggesting solutions unique to their requirements.
- Maintained customer registry profiles and ensured store cleanliness
- Processed online orders and provided product assistance.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Post Graduate Certificate in Spa and Wellness Operations Management -
Algonquin College
06.2019
Post Graduate Certificate in Food and Nutrition Management -
Algonquin College
06.2018
Bachelor of Science in Foods and Nutrition (Dietetics) -
Maharaja Sayajirao University
Gujarat, INDIA06.2017
Skills
- Computer Skills: MS Office, Citrix, Autostar
- Relationship Management
- Purchasing and Receiving
- Customer Service
- Operations Oversight
- Customer Relations
- Loss Prevention
- Stock Management
- Display Setup
- Records Management
- Performance Evaluations
- Team Building and Leadership
- Problem-Solving
- Work Planning and Prioritization
- Attention to Detail
Accomplishments
- Promoted from Assistant Manager to Store Manager at Kardish Health Foods within 5 months of employment.
- Consistently ranked as a top consultant at BuyBuyBaby for revenue generation per registry and maintaining a high merchandise-to-dollar count.
- Received multiple compliments from customers on the company's survey platform and Google Reviews for providing exceptional customer service.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Assistant Store Manager and Nutritionist
Natural Food Pantry
11.2022 - Current
Store Manager
Kardish Health Food Centre
10.2021 - 11.2022
Assistant Store Manager
Kardish Health Food Centre
05.2021 - 10.2021
Registry Consultant & Cashier
BuyBuyBABY
08.2018 - 05.2021
Post Graduate Certificate in Spa and Wellness Operations Management -
Algonquin College
Post Graduate Certificate in Food and Nutrition Management -
Algonquin College
Bachelor of Science in Foods and Nutrition (Dietetics) -
Maharaja Sayajirao University
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