Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Neha Neha

London,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Richmond Wood By Sifton
01.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally and maintaining positive environment.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server, Hostess

Thaifoon Restaurant
06.2021 - 11.2023
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.

Retail Sales Associate

Walmart
01.2021 - 06.2021
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Burger King
04.2019 - 12.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

GED -

Niagara College On The Lake
Niagara Falls, ON
04.2020

Skills

  • Guest Engagement
  • Safe Food Handling
  • Point of Sale Operation
  • Food Safety Understanding
  • Menu Memorization
  • Guest Seating
  • Relationship Management
  • Service Prioritization
  • Sales Expertise
  • Cash Handling
  • Time Management
  • Cleanliness Standards
  • Multitasking Abilities
  • Attention to Detail
  • Team Collaboration

Languages

English
Professional Working

Certification

Standard First Aid and CPR Certificate.

Food Handling certificate.

Smart Serve.

Private Security guard License / Tactical security guard.

Timeline

Server

Richmond Wood By Sifton
01.2023 - Current

Server, Hostess

Thaifoon Restaurant
06.2021 - 11.2023

Retail Sales Associate

Walmart
01.2021 - 06.2021

Cashier

Burger King
04.2019 - 12.2020

GED -

Niagara College On The Lake

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Neha Neha