NEHA NEHA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teaching Assistant
University Of Winnipeg
05.2023 - 12.2023
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported planning and preparation for culturally-diverse class sessions.
- Supported classroom activities, tutoring, and reviewing work.
- Taught courses under guidance of senior instructors.
Tutor
University Of Winnipeg
01.2023 - 12.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Sales Associate
PRIMUS
11.2022 - 08.2023
- Sold various products by explaining unique features and educating customers on proper application or usage
- Developed trusting relationships with customers by making personal connections
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Engaged customers in friendly, professional dialogue to determine needs.
Customer Care Representative
Green Drop Lawn Care
03.2022 - 06.2023
- Answered inbound customer calls and responded to inquiries
- Processed customer payments by entering credit card information in system
- Coordinated with management to maintain knowledge of policies and new offerings
- Updated information and details of calls and inquiries in customer service database for future reference
- Met or exceeded sales goals by consistently promoting relevant items to callers.
Retail Associate
Assiniboine Park Conservancy
08.2022 - 01.2023
- Arranged attractive displays of merchandise based on current sales promotions
- Engaged with customers to determine appropriate items to fit needs
- Processed payments and handled exchanges, returns and refunds according to company policy
- Stocked and cleaned shelves while maintaining neat and orderly store
- Expedited newly received merchandise to sales floor
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education
BBA - Business Administration
University of Winnipeg
Winnipeg, MB12.2023
Skills
- Verbal Communication
- Inbound and Outbound Calling
- POS Systems and Ordering Platforms
- Cash handling
- Customer Service and Assistance
- Math Skills
- Teamwork and Collaboration
- Decision-making
Certification
Digital Marketing Certificate, University of Winnipeg
Timeline
Teaching Assistant
University Of Winnipeg
05.2023 - 12.2023
Tutor
University Of Winnipeg
01.2023 - 12.2023
Sales Associate
PRIMUS
11.2022 - 08.2023
Retail Associate
Assiniboine Park Conservancy
08.2022 - 01.2023
Customer Care Representative
Green Drop Lawn Care
03.2022 - 06.2023
BBA - Business Administration
University of Winnipeg
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