NEHA NARANG
Coaldale
Summary
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Sanjha Punjab Grocery Store
04.2024 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Provide excellent customer service to enhance brand loyalty.
- Process various payment methods, including cash, credit, and digital payments.
- Perform cleaning duties to maintain a clean and organized work environment
- Answered product questions using knowledge of sales and store promotions.
- Collaborated with team members to maintain smooth operations during peak hours.
Store Associate
Jainsonsz
09.2021 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Helping customers with fitting room needs, ensuring the area remains clean and organized.
- Working with other store associates and management to meet sales goals and ensure smooth store operations.
Data Entry Operator
Defence Research And Development Organisation
06.2019 - 08.2021
- Secured essential information and data by running database backups.
- Maintained data entry requirements by following data program techniques and procedures.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed and updated account information in company computer system.
- Compiled data from source documents prior to data entry.
- Researched and obtained further information for incomplete documents.
- Obtained scanned records and uploaded into company databases.
- Prepared summaries of daily work completed for review by scientists
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
Accounting Assistant
Voltas Ltd
03.2016 - 04.2019
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
- Prepared daily cash flow statements for management review.
- Performed credit checks on new clients and set up payment terms.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Reconciled bank accounts on a regular basis.
- Assisted in the preparation of monthly financial statements and reports.
- Coded invoices to maintain organized and accurate records.
Customer Service Cashier
Idea Ltd
04.2015 - 01.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Collected credit card and cash payments to complete transactions for customer orders.
- Resolved customer complaints in a professional manner.
- Processed credit card and gift certificate payments in electronic computer systems.
- Greeted customers and provided friendly customer service.
- Informed customers of in-store promotions or pricing specials.
- Complied with all health and safety regulations while performing job duties.
Education
Bachelor in Computer Applications - Computer Applications Development
Punjab University
Chandigarh04-2015
Senior Secondary - Science Education
Shishu Niketan Sr. Sec. School
Chandigarh03-2012
Skills
- Customer service
- Cash handling accuracy
- Data entry
- Attention to detail focus
- Microsoft office proficiency
- Adaptability
- Dependability
- Friendliness
- Open-mindedness
- Patience
- Product knowledge
- Time management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Cashier
Sanjha Punjab Grocery Store
04.2024 - 10.2024
Store Associate
Jainsonsz
09.2021 - 01.2023
Data Entry Operator
Defence Research And Development Organisation
06.2019 - 08.2021
Accounting Assistant
Voltas Ltd
03.2016 - 04.2019
Customer Service Cashier
Idea Ltd
04.2015 - 01.2016
Bachelor in Computer Applications - Computer Applications Development
Punjab University
Senior Secondary - Science Education
Shishu Niketan Sr. Sec. School
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