Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Neha Nair

Toronto,ON

Summary

Offering positive attitude and readiness to learn and grow in fast-paced environment. Brings understanding of safety procedures and effective communication abilities. Ready to use and develop organizational and problem-solving skills in Customer Service Agent role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Kinton Ramen
11.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Ambassador

Cathay Pacific Airways
09.2024 - 01.2025
  • Delivered personalized service to international travelers, demonstrating cultural sensitivity and conflict resolution skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Recruited for an additional month in a paid position to mentor and train incoming student ambassadors, recognized for leadership, professionalism and cultural awareness in a fast-paced international setting.
  • Demonstrated strong knowledge of aviation safety and emergency protocols in real-time situations.

Sales Associate

Bath and Body Works, Limited Brands
09.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

WOW India
05.2024 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Sales Associate

QE Home
12.2023 - 03.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Diploma - Flight Service Operations And Cabin Management

Seneca College of Applied Arts And Technology
North York
04-2025

Skills

  • Passenger assistance
  • Baggage handling
  • Ticketing and reservations
  • Safety awareness
  • Airport operations
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Flexible work schedule

Languages

English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Professional Working
French
Professional Working

Certification

  • RAIC Holder (Restricted Area Identity Card) - Successfully cleared Transport Canada's background check and held authorization to work in secure areas of Toronto Pearson International Airport.
  • Smart Serve Certified - Trained in responsible alcohol service, guest safety, and conflict prevention.
  • Food Handler Certification - Certified in safe food storage, preparation and sanitation procedures.


Timeline

Server

Kinton Ramen
11.2024 - Current

Customer Service Ambassador

Cathay Pacific Airways
09.2024 - 01.2025

Sales Associate

Bath and Body Works, Limited Brands
09.2024 - 01.2025

Server

WOW India
05.2024 - 08.2024

Sales Associate

QE Home
12.2023 - 03.2024

Diploma - Flight Service Operations And Cabin Management

Seneca College of Applied Arts And Technology

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Neha Nair