Neha Maria Roy
Sarnia
Summary
- Looking forward to an opportunity in an atmosphere where can make a difference, and not just be another payroll figure but to get some skills also with an ambitious pace and desire to scale the peaks of professional excellence also in the most efficient manner for the growth of the organizations.
- Experienced Team Member bringing outstanding performance working with others to meet common goals. Eager to bring knowledge to support business and customer needs.
Overview
2
2
years of professional experience
Work History
TEAM MEMBER/SERVER/BARISTA/Line Cook
D Spot Dessert Café Erin Mills
07.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
SERVER/BARISTA/Line Cook
D Spot Dessert Café Oakville
05.2023 - 07.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for hybrid restaurant with social relevancy and intentionality.
Warehouse Worker
Vidhya Foods
01.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Education
Diploma - Computer Programming
Sheridan Davis Campus
Brampton, Ontario04.2024
Diploma - computer engineering
SVKPIE Institute of Engineering
Ahmedabad05.2022
Skills
- Customer focused Barista
- Server
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Cash Handling
- Leadership Qualities
- Workplace Safety
- Computer Skills
- Heavy Lifting
Languages
English
Gujarati
Hindi
Malayalam
Elementary
Personal Information
Available: Full time available
Timeline
TEAM MEMBER/SERVER/BARISTA/Line Cook
D Spot Dessert Café Erin Mills
07.2024 - 09.2024
SERVER/BARISTA/Line Cook
D Spot Dessert Café Oakville
05.2023 - 07.2024
Warehouse Worker
Vidhya Foods
01.2023 - 11.2023
Diploma - Computer Programming
Sheridan Davis Campus
Diploma - computer engineering
SVKPIE Institute of Engineering
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