Summary
Work History
Education
Skills
Languages
Timeline
AccountManager
Neha Kukreja

Neha Kukreja

Surrey,BC

Summary

Dedicated M.A. Leadership student with a strong academic foundation and a passion for personal and team growth, eager to leverage knowledge and skills to excel in a part-time role. Demonstrates a proven ability to communicate effectively, collaborate, and adapt to new challenges, bringing a drive for continuous learning. The work ethic and determination in Customer Service, Business Development, Risk Management, Financial Transaction Management make an ideal candidate for roles valuing teamwork and adaptability.

Work History

Senior Fraud Analyst

American Express
08.2022 - 08.2023
  • Conducted risk analysis to find patterns of fraud and anomalies in potential areas of vulnerability, such as identity theft or order duplication.
  • Applied variety of thinking skills, such as critical thinking, problem-solving, and decision-making, to anticipate and solve customer problems.
  • Coached and trained team of 10 on fraud prevention techniques to increase awareness and reduce risk.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Insurance Analyst

Xceedance
05.2021 - 08.2022
  • Conducted user acceptance testing (UAT) of new products or features and reported issues to management to discuss solutions before launch.
  • Created and executed social media campaigns to increase brand awareness and surged sales by 10%, along with onboarding potential clients for company.
  • Collected and researched every aspect of business including market research, operations and document verification required for onboarding.

Senior Transaction Processing Associate

Accenture Solutions Pvt Ltd
05.2019 - 10.2020
  • Performed various tasks to ensure targets are met on regular basis.
  • Detected & analyzed risk, and developed strategies to mitigate those risks.
  • Managed and contacted over 50 customers daily to notify of fraudulent activities and minimized impacts.
  • Processed and verified all new account applications.

German Language Tutor

Self-employed
04.2018 - 04.2020
  • Created personalized lesson plans to meet needs of diverse learners.
  • Administered standardized tests to assess student strengths and weaknesses.
  • Assisted around 15 students in developing study skills and strategies.

Financial Operations Analyst

Amazon
09.2017 - 04.2018
  • Supported management by processing invoices and documents with consistent on-time delivery for Accounts Payable and Receivable, and avoiding duplication of Invoices.
  • Corresponded with over 60 vendors daily for any disputes in delayed or unpaid payments.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Education

Master of Arts - Business

Trinity Western University
Langley, BC
04.2025

Advanced Diploma - German

St. Stephens College, Delhi
New Delhi, India
2019

Bachelor of Arts, Department Honors - English

Zakir Hussain College, Delhi University
New Delhi, India
2017

B2.2 Certificate in German Language - German Studies

Goethe Institute
New Delhi, India
2017

Skills

  • Time Management
  • Customer Management
  • Flexible & Adaptable
  • Customer Satisfaction
  • Honest & Reliable
  • Teamwork
  • Decision Making
  • Customer Experience
  • Willingness to Learn
  • Training
  • Verbal and Written Communication
  • Fraud Investigations
  • Customer Inquiries

Languages

English
Full Professional

Timeline

Senior Fraud Analyst

American Express
08.2022 - 08.2023

Insurance Analyst

Xceedance
05.2021 - 08.2022

Senior Transaction Processing Associate

Accenture Solutions Pvt Ltd
05.2019 - 10.2020

German Language Tutor

Self-employed
04.2018 - 04.2020

Financial Operations Analyst

Amazon
09.2017 - 04.2018

Master of Arts - Business

Trinity Western University

Advanced Diploma - German

St. Stephens College, Delhi

Bachelor of Arts, Department Honors - English

Zakir Hussain College, Delhi University

B2.2 Certificate in German Language - German Studies

Goethe Institute

Similar Profiles

CREATE PROFILE
Neha Kukreja