Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neha Kapoor

Montreal

Summary

A dedicated IT professional with 4 years of experience. Highly skilled, competent, and diligent individual with strong willingness to exhibit proficiency. Possess master’s in computer applications and expertise in Networks and Security. Passionate about learning the new technologies and possess the ability to work under pressure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Premier Intune Technical Lead

SherWeb
07.2024 - Current
  • Led a team of 10 support specialists to successfully deliver high-quality customer support on time.
  • Assigns, prioritizes and monitors ticket progress.
  • Guides, coaches and train.
  • Ensures that support provided are documented in accordance to established processes.

Premier Technical Advisor IV

Sherweb-M365
05.2021 - 06.2024
  • Tackle technical challenges related to security AAD, autopilot device management
  • Assist M365 Premier customers to resolve the technical issues
  • Offer remote support using Virtual machines
  • Provide technical expertise for elevated support requests related to endpoint configuration.

Business Technical Advisor III

Sherweb-M365
04.2021 - 05.2021
  • Confront new technical issues every single day, majorly with Intune.
  • Identify and resolve of causes of technical issues.
  • Platform testing for MS Intune enrolled devices.
  • Track, monitor and accurately document requests to timely resolution and follow up as needed.



Junior Network Technician (Intern)

TechLab work
06.2020 - 12.2020
  • Performs diagnostics of Network issues, provides support for service desk staff
  • Updates and maintains Network documentation, assigns IP addresses, and save device configuration
  • Assists in supporting Network servers and corporate servers and Provide DNS and website support
  • Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers

Call Center Representative

Access Research
04.2019 - 03.2020
  • Data entry and research
  • Following call center scripts when handling different topics
  • Customer focus and adaptability to different personality types
  • Deliver exceptional customer experience while staying within our support scope guidelines

Associate Analyst

Wipro Limited
02.2017 - 12.2018
  • Performed manual testing using MS – Excel based on the test cases developed for a feature
  • Comprehensive understanding of SDLC, STLC, Bug life cycle, Defect Tracking, Defect Analysis, Impact Analysis
  • Experience in Black box testing, system testing, Functional Testing, GUI Testing, Integration testing, Regression testing
  • Knowledge of estimation and planning for testing

Education

PGDM - Computer Networks and Security

L’Institut superieur d’informatique
01.2021

Master of Computer Applications - undefined

GGSIPU
01.2017

Bachelors of Computer Applications - undefined

GGSIPU
01.2014

Skills

  • Debugging networks
  • Troubleshooting
  • MS365
  • MS Intune
  • Networking and routing protocol
  • GUI Testing
  • Windows Server management
  • Cisco switching techniques
  • Clustering
  • OSI & TCP/IP
  • Impact Analysis
  • IIS server configuration
  • Microsoft SQL Server Management
  • Network Services (Active Directory, GPO, WSUS)
  • Functional Testing
  • Regression Testing
  • Defect/Bug tracking & fixing
  • Platform Testing
  • Integration Testing
  • Application Testing
  • Device Testing

Certification

Microsoft 365 Certified: Fundamentals

Microsoft 365 Certified: Teams Administrator Associate

Microsoft Certified: Security, Compliance, and Identity Fundamentals

Timeline

Premier Intune Technical Lead

SherWeb
07.2024 - Current

Premier Technical Advisor IV

Sherweb-M365
05.2021 - 06.2024

Business Technical Advisor III

Sherweb-M365
04.2021 - 05.2021

Junior Network Technician (Intern)

TechLab work
06.2020 - 12.2020

Call Center Representative

Access Research
04.2019 - 03.2020

Associate Analyst

Wipro Limited
02.2017 - 12.2018

Master of Computer Applications - undefined

GGSIPU

Bachelors of Computer Applications - undefined

GGSIPU

PGDM - Computer Networks and Security

L’Institut superieur d’informatique

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Neha Kapoor