Neha Joshi
Toronto,Canada
Summary
Dependable Coordinator provides excellent office management, administrative support, events and marketing professional. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Assistant Event Coordinator
Vital Link Ice Cream & Event Markeng Inc
05.2022 - Current
- Orchestrated transportation and parking logistics for guests and vendors.
- Trained and supervised event staff, ensuring timely task completion.
- Executed event coordination for larger gatherings and parties.
- Developed post-event reports to assess occasion effectiveness.
- Contributed to creative event themes and décor for memorable experiences.
- Inspected event facilities to ensure adherence to customer requirements.
- Analyzed event costs for improvement and cost savings.
Cultivated and maintained client relationships through word-of-mouth marketing. - Reviewed and approved event bills for accuracy.
- Maintained a professional appearance at events, representing the company positively.
Luxury Sales Representative
Lush Cosmetics
10.2023 - 01.2024
- Drove store revenue by suggesting accessories and related purchases to enhance customer selections.
- Monitored post-sale service, implementing quick and effective resolutions for customer concerns.
- Negotiated favorable deals with suppliers for luxury inventory purchases, maximizing profit margins.
- Conducted regular inventory audits, ensuring optimal stock levels for high-demand luxury items.
- Collaborated with the team to exceed sales targets, implementing creative marketing strategies.
- Managed day-to-day operations in a self-directed work environment, consistently meeting or exceeding personal quotas.
- Developed and maintained strong relationships with key accounts, consistently exceeding client expectations.
- Utilized analytical skills to analyze sales data, adjusting pricing strategies for increased profitability.
- Trained new employees on customer service, money handling, and organizational strategies.
- Enhanced customer satisfaction through personalized recommendations and attentive service, fostering long-term relationships and loyalty.
Lead Customer Service Representative
Village Juicery Inc
05.2023 - 10.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Cross-trained and backed up other customer service managers.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reviewed associate performance to identify training needs.
- Responded proactively and positively to rapid change.
- Reduced wait times by optimizing staffing schedules based on peak hours and anticipated call volumes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Front of House Associate
Popeyes Louisiana Kitchen
10.2021 - 08.2022
- Greeted and assisted customers with orders, providing excellent customer service that resulted in positive customer feedback and repeat business.
- Prepared and cooked food to Popeyes' high standards, ensuring food safety and quality.
- Operated cash register and handled cash, credit, and debit transactions with accuracy and efficiency, while also ensuring that the till balanced at the end of each shift.
- Maintained the cleanliness and organization of the store, including sweeping and mopping floors, wiping down surfaces, and sanitizing equipment and utensils.
- Managed inventory by restocking supplies and notifying management of low stock levels, ensuring that there were enough ingredients and supplies to meet customer demand.
Retail Sales Team Lead
Kitchen Stuff Plus
10.2022 - 04.2022
- Built customer loyalty and retention through excellent shopping experiences and prompt resolution of concerns.
- Collaborated with the marketing department to create targeted advertising campaigns, increasing brand awareness locally.
- Monitored for security concerns and escalated issues to management, ensuring a safe shopping environment.
- Stocked and merchandised products, creating visually appealing displays for optimal sales promotions.
- Utilized in-store systems for inventory management and placed special orders for customers.
- Analyzed sales data and adjusted pricing strategies to maximize profitability.
- Trained and motivated retail sales team members, contributing to increased sales volume.
- Launched successful seasonal sale events, generating heightened customer interest while maintaining profit margins
- Managed efficient cash register operations and maintained knowledge of store sales policies and security standards.
- Developed strong relationships with vendors, negotiated favorable terms, and recommended complementary purchases to customers for increased revenue.
Affiliate Marketing Executive
AER MEDIA - Affiliate Markeng Agency
01.2021 - 08.2021
- Enhanced marketing department efficiency, reducing deliverable turnaround times through streamlined processes.
Collaborated with cross-functional teams to implement and execute effective market research strategies. - Maintained customer database, generated lists for direct marketing, and ensured ongoing industry relevance through trend analysis.
- Cultivated successful long-term relationships with key affiliates, providing exceptional customer service and support.
- Evaluated campaign performance metrics, adjusting strategies based on data-driven insights for optimal results.
- Monitored social media, industry trends, and competition to inform the creation of new marketing material.
- Oversaw preparation of diverse marketing collateral, managing budget allocation for maximum ROI.
- Mentored and onboarded team members, demonstrated leadership in group projects, and consistently adapted to new situations with a focus on creativity and attention to detail.
Brand & Digital Marketing Intern
Pritle Pratle - Public Relations Agency
08.2020 - 01.2021
- Enhanced brand presence through diverse contributions: created engaging social media content, crafted copy for email campaigns, and collaborated on marketing collateral.
- Implemented SEO strategies to optimize brand visibility and practiced data-driven decision-making.
- Conducted market research to identify consumer trends, preferences, and competitor activities, shaping future marketing strategies.
- Managed external partnerships and relationships with vendors, influencers, and media contacts.
- Provided valuable insights in regular progress meetings, supporting cohesive brand messaging and visuals.
- Demonstrated adaptability in fast-paced environments, consistently meeting tight deadlines while excelling in organizational and time management skills.
Office Administrative Assistant
MANAS - Computer & Typing
05.2018 - 12.2019
- Managed sorting and distribution of office mail while recording incoming shipments for corporate records.
- Implemented a record filing system, enhancing document organization and management.
- Oversaw inventory of office supplies, ensuring seamless day-to-day operations without disruptions.
- Established administrative work procedures, tracking staff's daily tasks for increased efficiency.
- Authored business documents, emphasizing information quickly and effectively.
- Created and maintained databases to track and record customer data, enhancing organizational processes.
- Improved customer satisfaction ratings by addressing inquiries promptly via phone, email, or in-person visits.
- Negotiated contracts with vendors, optimized workflow efficiency through software tools, and safeguarded company information with strict confidentiality measures.
Education
Ontario College Graduate Certificate - MARKETING MANAGEMENT
Seneca College
North York, ONOntario College Graduate Certificate - EVENTS MANAGEMENT
St. Clair College
Windsor, ONBachelors - MASS MEDIA & COMMUNICATIONS
KJ Somaiya College of Arts & Commerce (MUMBAI UNIVERSITY)
Mumbai, IndiaSkills
- Proficiency in English, Hindi, and Marathi language
- Proficient in MS Office 360
- Knowledgeable about current cultural and industry trends
- Skilled in managing and running social media accounts
- Experienced in typing, editing, and proofreading documents
- Effective communicant skills, both verbal and written
- Comfortable in using customer service software, sales, order and purchase, and knowledge management systems
- Trained to manage multiple clients, priorities, and projects simultaneously
- Event planning, coordinating & executing
References
Available upon request
Timeline
Luxury Sales Representative
Lush Cosmetics
10.2023 - 01.2024
Lead Customer Service Representative
Village Juicery Inc
05.2023 - 10.2023
Retail Sales Team Lead
Kitchen Stuff Plus
10.2022 - 04.2022
Assistant Event Coordinator
Vital Link Ice Cream & Event Markeng Inc
05.2022 - Current
Front of House Associate
Popeyes Louisiana Kitchen
10.2021 - 08.2022
Affiliate Marketing Executive
AER MEDIA - Affiliate Markeng Agency
01.2021 - 08.2021
Brand & Digital Marketing Intern
Pritle Pratle - Public Relations Agency
08.2020 - 01.2021
Office Administrative Assistant
MANAS - Computer & Typing
05.2018 - 12.2019
Ontario College Graduate Certificate - MARKETING MANAGEMENT
Seneca College
Ontario College Graduate Certificate - EVENTS MANAGEMENT
St. Clair College
Bachelors - MASS MEDIA & COMMUNICATIONS
KJ Somaiya College of Arts & Commerce (MUMBAI UNIVERSITY)
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