Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Community involvement
Public services
Financial literacy
Timeline
Generic

Neha Hooda

London,ON

Summary

I effectively resolved customer inquiries and complaints, providing clear product information to help customers make informed decisions. I excelled in building rapport with customers, which helped enhance their overall experience. These roles honed my skills in communication, problem-solving, and reliability, ensuring that customers left satisfied and happy.

I handled transactions efficiently, maintained accuracy, and delivered excellent customer service. My attention to detail ensured that cash registers balanced and the checkout area remained organized.

Overview

1
1
year of professional experience

Work History

Cashier

The Jungle Feast Cafe
Rohtak, Haryana, India
11.2023 - 06.2024
  • Processing Transactions: Handling payments and providing receipts.
  • Customer Assistance: Answering questions and helping with product inquiries.
  • Balancing the Till: Ensuring the cash register balanced at the end of the shift.
  • Handling Returns: Processing returns and exchanges efficiently.
  • Maintaining Cleanliness: Keeping the checkout area tidy and organized.
  • Upselling Products: Suggesting additional items to customers.

Customer Service Representative

D-Mart
Rohtak, Haryana, India
03.2023 - 12.2023
  • Assisting Customers: Helping customers with inquiries, resolving issues, and providing information about products or services.
  • Handling Complaints: Addressing customer complaints and finding solutions to ensure satisfaction.
  • Processing Orders: Taking orders, managing payments, and ensuring accurate processing.
  • Providing Product Information: Giving detailed information about products and services to help customers make informed decisions.
  • Technical Support: Assisting customers with troubleshooting technical issues and guiding them through solutions.
  • Documentation: Keeping records of customer interactions, transactions, and feedback for future reference.

Education

Post-secondary Diploma - Early Childhood Education

Fanshawe College
London, ON
04-2026

12TH GRADE - Medical Science

Sarvodya School of Science, Imlota
Charki Dadri, Haryana, India
04-2022

Skills

  • Communication skills: Friendly, interact easily with others and become a friend
  • Teamwork: Excellent team player and willing to collaborate with people of different backgrounds
  • Reliability: Punctual person who meets the deadline ontime
  • Organized: Excellent planning skills and multitasking when needed
  • Hardworking: Work with passion and dedication
  • Quick learner: Learn new things quickly and easily
  • Numeracy: Comfort with handling cash and performing basic arithmetic
  • Attention to Detail: Ensuring transactions are accurate
  • Security Awareness: Preventing theft and fraud

Affiliations

  • Volunteering: Involvement in community service or charitable organizations to give back and support social causes.
  • Physical Fitness: Participating in sports, yoga, or hiking to maintain physical health and enjoy the outdoors.
  • Networking: Building connections across different fields and interests to broaden professional and personal horizons.
  • Mindfulness Practices: Practicing meditation or mindfulness to promote mental well-being.
  • Team Activities: Joining clubs or teams to foster collaboration and teamwork skills.

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Community involvement

  • Mentoring: Volunteering as a mentor for youth programs or educational initiatives.
  • Local events: Organizing and participating in community events such as clean-up drivers or festivals.

Public services

  • Political involvement: Engaging in local politics or advocacy groups to promote civic engagement.
  • Crisis response: Training for emergency response or first aid to be prepared for community needs.

Financial literacy

  • Investment workshops: Attending workshops or seminars on personal finance and investment strategies.
  • Budgeting: Actively managing a budget or engaging in financial planning to promote responsible financial habits.

Timeline

Cashier

The Jungle Feast Cafe
11.2023 - 06.2024

Customer Service Representative

D-Mart
03.2023 - 12.2023

Post-secondary Diploma - Early Childhood Education

Fanshawe College

12TH GRADE - Medical Science

Sarvodya School of Science, Imlota
Neha Hooda