Neha Gupta
Brampton,ON
Summary
Insightful key account manager offering several years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
4
4
years of professional experience
Work History
Key Account Manager
Newrest Inflight (Head Office)
Mississauga, Canada
03.2024 - Current
- Inflight catering
- Customer service orientation
- Excellent Administration Skills
- Knowledge of HACCP
- Processing various accounting information
- Responding to customer complaints and internal corrective actions
- Responding to customer requests and transmission to the heads of departments
- Attending and participating in weekly commercial meetings
- Greet customers when visiting in order to control the offered services
- Working closely with our Commercial Directors in commercial projects
- Respect hygiene and safety rules
- Assisting and supporting team during internal and external audits
- Creating and amending meal specification documents for production
- Leading Production team with different Specifications
- Sales executives and presentations for the clients
- Organize closely presentations and needs of customers
- Following specification for fulfillment of the needs of customers.
- Investigated any suspected violations of the organization's compliance policies.
- Collaborated with various departments within the organization to develop effective solutions for ensuring ongoing compliance.
- Identified opportunities for process improvements that would increase efficiency while maintaining compliance standards.
HR Manager and Key Account Manager
Newrest Inflight
Calgary, Canada
09.2021 - 02.2024
- Inflight catering
- Customer service orientation
- Excellent Administration Skills
- Knowledge of HACCP
- Process HR administration tasks
- Recording and transmission of information
- Processing various accounting information
- Management of billing (customer / supplier) and of non-food bills
- Responding to customer complaints and internal corrective actions
- Responding to customer requests and transmission to the heads of departments
- Attending and participating in weekly commercial meetings
- Greet customers when visiting in order to control the offered services
- Working closely with our Commercial Directors in commercial projects
- Respect hygiene and safety rules
- Assisting and supporting team during internal and external audits
- Monitoring compliance with HR procedures
- Creating and amending meal specification documents for production
- Leading Production team with different Specifications
- Sales executives and presentations for the clients
- Organize closely presentations and needs of customers
- Following specification for fulfillment of the needs of customers.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Developed processes for onboarding new hires into the organization's culture.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Drafted job descriptions based on current roles within the organization.
- Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Responded promptly to employee inquiries about policies or procedures.
- Coordinated training programs for new employees and existing staff members.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Communicated with supervisors to plan and review employee evaluations.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
Sales Service Agent
Westjet
Calgary, Alberta
10.2022 - 03.2023
- Working from home
- Complaints management
- Quick decision making with issuing refunds and claims within limited guidelines
- Problem Solving
- Multitasking: working on Different software at the same time.
- Utilized various software applications such as CRM systems and spreadsheets for tracking customer interactions.
Office Administrator
Newrest Inflight
Calgary, Alberta
07.2021 - 08.2021
- Invoicing client bills
- Closing turnover
- Following company guidelines and rules
- Communicating with client regarding any concern
- Follow up with the Suppliers
- Creating billing reports.
Receptionist
Country Hills Message Therapy
Calgary, Alberta
06.2021 - 07.2021
- Answering phone calls
- Answering and receiving emails
- Schedule assistant
- Bookings confirmation
- Front desk tasks
- Opening and closing of the office.
Part-time Crew Member
Tim Hortons
Calgary, Alberta
10.2020 - 11.2020
- Fast paced Working environment.
Education
Some College (No Degree) - National Safety Code Standards And Highway Traffic
Truckadium Inc.
Mississauga, ON06-2024
Truck Dispatch And Freight Broker - Logistics
Truckadium Inc.
Mississauga, ON06-2024
Administrative Professional Certificate - Application Services
Bow Valley College
08.2021
Business Management Certificate - Financial Services
College of New Caledonia
12.2020
Bachelor of Commerce - Financial Accounting
Hindu College
12.2019
Accounting Certification - Financial Applications
NIIT India
12.2018
Skills
- Proficiency in MS office (MS word, excel, powerpoint, outlook and Team)
- Customer Service skills
- Inflight Catering Experience
- Ability to work in Fast paced environment
- Respectful with clients and treated with dignity
- Flexible resources and strong organizational and time management skills
- Ability to establish a professional rapport with team members and confidence in patience
- IT support
- Account Retention
- Needs analysis
- Regulatory Compliance
- Account development
- Client Relationship Building
- Account Management
- Client Needs Assessment
- Proficient in MS Office
- Goal Setting
- Excellent Communication
- Organizational Skills
- Problem-Solving
- Task Prioritization
- Written Communication
- Safety and Compliance skills
- Compliance understanding
- Documentation skills
- Internal Auditing
- Investigations expertise
- Records Review
- Audit Coordination
- Public Safety
Timeline
Key Account Manager
Newrest Inflight (Head Office)
03.2024 - Current
Sales Service Agent
Westjet
10.2022 - 03.2023
HR Manager and Key Account Manager
Newrest Inflight
09.2021 - 02.2024
Office Administrator
Newrest Inflight
07.2021 - 08.2021
Receptionist
Country Hills Message Therapy
06.2021 - 07.2021
Part-time Crew Member
Tim Hortons
10.2020 - 11.2020
Some College (No Degree) - National Safety Code Standards And Highway Traffic
Truckadium Inc.
Truck Dispatch And Freight Broker - Logistics
Truckadium Inc.
Administrative Professional Certificate - Application Services
Bow Valley College
Business Management Certificate - Financial Services
College of New Caledonia
Bachelor of Commerce - Financial Accounting
Hindu College
Accounting Certification - Financial Applications
NIIT India