Neha Gupta
Surrey,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Lead Front Desk Coordinator
The Bath Castle
03.2021 - 02.2023
- Spearheaded the implementation of a new property management system, improving booking accuracy and overall front desk operations.
- Maintained a calm demeanor during high-pressure situations, serving as a role model for other front desk staff members in managing stress effectively.
- Streamlined front desk processes for improved efficiency and productivity through effective organization and communication.
- Developed strong relationships with clients through attentive service, resulting in repeat business and positive reviews.
Front Desk Receptionist
Cabanna Restaurant
01.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
MBA - Commerce
University Canada West
Vancouver, BC07.2024
Associate of Applied Science - Bachelors in Commerce
Guru Nanak Dev University
Jalandhar 03.2022
Skills
- Exceptional communication
- Invoice Processing
- Appointment Scheduling
- Guest Relations
- Task Delegation
- Document Preparation
- Mail handling
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Lead Front Desk Coordinator
The Bath Castle
03.2021 - 02.2023
Front Desk Receptionist
Cabanna Restaurant
01.2020 - 02.2021
MBA - Commerce
University Canada West
Associate of Applied Science - Bachelors in Commerce
Guru Nanak Dev University
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