NEHA GUPTA
Brampton,ON
Summary
Highly skilled,energetic,socially inclined,hardworking,enthusiastic and acceptant to constructive criticism. Motivation for proving worth and work ethic . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and manage operations in efficient manner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Coordinator
Air Liquide
09.2021 - Current
- Answering large volume of calls in a timely manner related to oxygen therapy and sleep therapy solutions
- Identify customer needs, clarify information, research issues and provide solutions
- knowledge of products, services and policies
- Actively promote related products and provide solution to client needs.
- Assessing patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Customer Service Representative
The IAN Martin Group
03.2021 - 09.2021
- Received calls from the customers in regards to Covid- 19 Vaccine Booking
- Answered all the client queries related to the Vaccination Process & Schedule
- Conducted vaccine booking for the people over the phone
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Personal Banker
BMO (Bank of Montreal)
05.2019 - 05.2020
- Responded to clients incoming calls and also made outbound calls in regards to missing monthly payments
- Made payment arrangements for missing payments for Credit Cards, Mortgages, Line of Credit, Loans
- Assisted clients having financial difficulties by offering them financial hardship programs
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Customer Service Representative
Bond Brand Loyalty
08.2018 - 03.2019
- Responded to inbound calls and providing instant and suitable solution to Scotia Bank client’s queries related to reward points
- Assisted clients in redemption of loyalty points related to credit cards in the form of Travel Redemption, Gift Cards, Merchandise or Money transfer to the account
- Adhered to the organization’s rules and processes
- Utilized all the knowledge and expertise to solve both Financial and Non-Financial queries.
Customer Service Representative
Millennium1Solutions
01.2018 - 06.2018
- Attended customer calls related to PC Optimum reward points in a polite and professional manner
- Assisted clients in redemption/ transfer of points for PC Plus and Shopper’s Optimum points who had merged together into PC Optimum
- Educated clients to register online as PC Optimum client step by step over the phone
- Resolved issues related to transfer/conversion of points from the old cards (PC Plus or Shoppers Optimum) to the new PC Optimum Card
- Provided accurate and quick response to the client’s questions/queries/complaints.
Branch Operations Manager: Retail Banking
Yes Bank
12.2014 - 11.2017
- Processed Account Opening Forms and Fixed Deposit Requests
- Resolved Customer Queries accurately and within the given timeframe
- Processed Client Instructions in a timely manner
- Verified system entries efficiently and management of cash
- Showed courtesy and respect to Senior Citizens and Physically Challenged Persons.
Education
Bachelor of Education -
Himachal Pradesh University
Bachelor of Science -
Himachal Pradesh University
Investment Funds in Canada -
Canadian Securities Institute
Skills
- Excellent customer service and interpersonal skills
- Works well in a fast-paced work environment
- Excellent computer skills including MS Office
- Multidisciplinary team collaboration
- 10 years of experience in Retail Banking and Customer Service industry
- Progress Monitoring
Certification
IFIC (Investment Funds in Canada) certification from CSI (Canadian Securities Institute)
Timeline
Care Coordinator
Air Liquide
09.2021 - Current
Customer Service Representative
The IAN Martin Group
03.2021 - 09.2021
Personal Banker
BMO (Bank of Montreal)
05.2019 - 05.2020
Customer Service Representative
Bond Brand Loyalty
08.2018 - 03.2019
Customer Service Representative
Millennium1Solutions
01.2018 - 06.2018
Branch Operations Manager: Retail Banking
Yes Bank
12.2014 - 11.2017
Bachelor of Education -
Himachal Pradesh University
Bachelor of Science -
Himachal Pradesh University
Investment Funds in Canada -
Canadian Securities Institute
IFIC (Investment Funds in Canada) certification from CSI (Canadian Securities Institute)
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