- Public Speaking – Passionate about delivering engaging presentations and enhancing communication skills
- Cooking – Enjoy experimenting with recipes, fostering creativity and attention to detail
- Event Planning – Skilled in organizing events, showcasing coordination and problem-solving abilities
Neha Gulati
Vancouver,BC
Summary
Customer-focused professional with experience in sales, technical support, and operations, dedicated to providing exceptional service with care, empathy, and leadership to contribute to a positive organizational impact.
Overview
8
8
years of professional experience
Work History
Care Services Specialist
Nurse Next Door
01.2024 - Current
- Managed inbound and outbound calls with Vancouver Coastal Health clients, delivering exceptional service while maintaining a high standard of professionalism and care.
- Demonstrated excellent ability to work independently within a self-led culture, providing tailored services to a culturally diverse clientele. Skilled in multitasking and managing responsibilities across two departments.
- Proficient in typing and communication, consistently delivering high-quality service under pressure. Experienced in prioritizing tasks and meeting deadlines with efficiency and accuracy.
- Successfully converted 95% of intake leads into consultations, contributing to department success while effectively handling dual responsibilities.
- Effectively managed conflict situations and aggressive behavior using non-violent crisis intervention and behavioral management techniques, ensuring a safe and supportive environment.
- Possess a foundational understanding of behavioral management strategies, with the ability to apply techniques that foster positive outcomes and promote constructive behavior.
- Fostered a supportive environment for both the team and clients, encouraging openness and vulnerability while making them feel valued, cared for, and respected.
Person In-charge and Crew
Tim Horton's and McDonald's
02.2022 - 05.2024
- Available to work a variety of shifts, including evenings and weekends, to meet the needs of the organization and provide optimal service to clients.
- Experienced in providing technical support and proficient in operating various machinery, with a strong background in administrative roles.
- Consistently provided outstanding customer service, demonstrating unwavering dedication and reliability, regardless of the time of day. Adept at fostering strong client relationships while maintaining professional boundaries and respect.
- Demonstrated strong robotics proficiency, effectively handling pressure while delivering efficient and timely services.
- Effectively managed difficult conversations to provide feedback, bringing value to the team by ensuring everyone felt supported and cared for.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs and improved overall team performance by implementing efficient management strategies and providing clear guidance.
Volunteer Work
Dayalal Medical Centre & Childcare Health Services
05.2018 - 09.2022
- Proficient in maintaining comprehensive and accurate records, while providing emotional and psychological support through one-on-one counseling with children.
- Experienced in psychological rehabilitation, helping navigate challenges and work towards emotional well-being in a safe, supportive environment.
- Skilled in monitoring and ensuring adherence to procedures, with a strong focus on the consistent documentation of progress, behaviors, and needs.
- Provided hands-on care as a personal caretaker, overseeing nutrition, hygiene, and overall well-being with a focus on each individual unique needs.
- Approached mental health with empathy and respect, ensuring confidentiality and creating a safe space for individuals to feel heard and supported.
- Comfortably engaged with a diverse population, embracing each individual's background and fostering an inclusive, understanding atmosphere.
- Facilitated recovery-based group sessions, empowering individuals to share experiences, build connections, and take steps toward healing in a supportive group setting.
Executive Merchandiser
Opera Global, CK Knitwear and Kumar Knitwear
03.2017 - 12.2021
- Efficiently stocked shelves and supplies while organizing product displays to strategically highlight key items and attract customer attention.
- Provided tailored recommendations to customers, aligning merchandise suggestions with their specific needs and preferences.
- Effectively demonstrated product features to customers, facilitating informed purchasing decisions and driving sales.
- Delivered professional and courteous service to each customer, ensuring a positive and supportive experience in both sales and service.
- Greeted customers promptly and offered personalized assistance in selecting products to meet their needs.
- Contributed to visual merchandising efforts, maintaining an aesthetically pleasing and engaging store layout to enhance customer experience.
- Strategically arranged merchandise in high-traffic areas to optimize product visibility and drive sales potential.
- Monitored inventory levels to ensure adequate stock of featured products and prevent shortages.
- Installed and maintained promotional signage to support product visibility and encourage customer engagement with ongoing sales campaigns.
Education
Bachelor of Science - Fashion Design
PCTE Groups of Institute
Ludhiana. India 03-2020
Skills
Customer Relationship Management (CRM)
Customer Service Excellence
Leadership and Supervision
Relationship Building & Client Retention
Culturally Sensitive Care
Emotional Intelligence
Professionalism & Confidentiality
Attention to Detail & Organizational Skills
Behavioral Management & Psychological Rehabilitation
Record Keeping & Documentation
Professionalism and Ethics
POS System Operation
Accomplishments
Over 8 years of experience in Costumer Service and counting
Interests
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Care Services Specialist
Nurse Next Door
01.2024 - Current
Person In-charge and Crew
Tim Horton's and McDonald's
02.2022 - 05.2024
Volunteer Work
Dayalal Medical Centre & Childcare Health Services
05.2018 - 09.2022
Executive Merchandiser
Opera Global, CK Knitwear and Kumar Knitwear
03.2017 - 12.2021
Bachelor of Science - Fashion Design
PCTE Groups of Institute
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