Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neha Gill

Brantford

Summary

Dynamic customer service professional with extensive experience, excelling in transaction management and conflict resolution. Recognized for enhancing customer loyalty through empathetic complaint resolution and efficient task management. Proven ability to thrive under pressure while maintaining exceptional service standards. Proficient in computer applications and committed to process documentation.

Overview

13
13
years of professional experience

Work History

Customer Service Clerk

Service Ontario (Dotzert Group Of License)
10.2015 - 06.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Renewed and replaced lost, stolen or damaged driver's license, health cards, accessible parking permits, vehicle plates and permits
  • Issued new and exchanged out of province health cards, and vehicle permits
  • Registered new and reused vehicles
  • Issued, renewed and replaced Ontario photo ID
  • Accepted outstanding payments for highway 407, parking tickets and reinstatement fees. Printed CVOR and driver's abstract for the customers
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations
  • Tested vision and cognitive abilities for a senior over 80 and renewed their license
  • Registered brand new health cards and renewed for customers on a work permit, seasonal workers, permanent residents, refugees and new born registrants.


Customer Service Representative

Canada Post
02.2012 - 10.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Calculated and affixed correct postage on letters, parcels and registered mail
  • Sold stamps, prepaid mail, courier envelopes and money orders
  • Signed and obtained signatures from recipients or special delivery mail and kept records
  • Answered inquiries and completed forms regarding change of address, theft or loss of mail
  • Recorded and balanced daily transactions
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelors Of Business Management -

Andhra University
Visakhapatnam, India
04-2008

Skills

  • Transaction management
  • Exceptional customer service
  • Conflict resolution skills
  • Proficient in computer applications
  • Proficient in task management
  • Strategic issue analysis
  • Clear and concise communication
  • Adaptability and flexibility
  • Process documentation

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Clerk

Service Ontario (Dotzert Group Of License)
10.2015 - 06.2025

Customer Service Representative

Canada Post
02.2012 - 10.2014

Bachelors Of Business Management -

Andhra University

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Neha Gill