Neha Gaur
Vancouver,BC
Summary
Experienced professional Driver Examiner with a strong management background and focus on safety and a proven track record in coordinating routes and ensuring vehicle safety. Demonstrated excellent communication, customer service, and multitasking skills. Highly observant and detail-oriented with a valid license and clean driving history.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Driver Examiner
ICBC
Surrey, British Columbia
08.2019 - Current
- Provided exceptional customer service by being courteous and professional at all times.
- Conducted formal road driving test with students at conclusion of other testing to verify students' readiness for licensure.
- Gave constructive feedback to drivers to improve learning and progress
- Coordinated and monitored the daily route assignments of drivers.
- Ensured compliance with applicable laws and regulations regarding transportation services.
Driver Examiner Supervisor
ICBC
Coquitlam, British Columbia
01.2020 - 03.2021
- Developed effective training programs for employees
- Provided feedback on employee performance and identified areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Intervened in situations involving unsafe or improper driving practices or procedures.
- Investigated reports of accidents and incidents and took appropriate corrective action as needed.
- Assisted with recruiting qualified drivers to fill open positions within the company.
- Evaluated routes for efficiency and cost savings opportunities.
- Implemented disciplinary actions when necessary according to company policies.
- Tracked driver behavior, timekeeping and attendance.
- Conducted annual performance reviews
Broker Enquiry Care
ICBC
Vancouver, British Columbia
02.2019 - 08.2019
- Customer Service & support to Insurance brokers
- Identifying problems & giving solutions to the brokers
- Time management
- Team member
Enterprise Account Executive
Bell Canada
Vancouver, British Columbia
04.2016 - 02.2019
- Developed and maintained relationships with key decision makers in enterprise accounts.
- Analyzed customer data to identify potential opportunities for upselling and cross-selling.
- Drafted proposals outlining product features, benefits, pricing, and terms.
- Facilitated contract negotiations between customers and senior management.
- Negotiated complex deals involving multiple stakeholders.
- Provided technical support to customers during implementation process.
- Researched customer feedback to identify areas of improvement.
- Responded promptly to customer inquiries regarding product availability.
- Visited client sites for presentations and demonstrations of products.
Leadership Development Coach
Bell Canada
Vancouver, British Columbia
06.2015 - 03.2017
- Facilitated training sessions on effective communication, team building, problem solving and conflict resolution skills.
- Conducted assessments of individual and group strengths and weaknesses in order to develop customized leadership strategies.
- Provided one-on-one coaching for executives and senior management personnel.
- Designed workshops to help leaders understand their roles, responsibilities, and the importance of setting goals.
- Created individualized action plans for each participant to ensure successful implementation of leadership initiatives.
- Identified potential leaders within the organization through interviews, surveys, and observation techniques.
- Supported individuals in identifying areas where they need further development or improvement.
- Mentored emerging leaders on how to build relationships with stakeholders across different departments.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Team Lead Business Client Care
Bell Canada
Vancouver, British Columbia
10.2011 - 06.2016
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Monitored team performance against targets, taking corrective action where necessary.
- Identified opportunities for process improvements, implementing changes when required.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Supervision Aide
Vancouver School Board
Vancouver, British Columbia
09.2010 - 03.2012
- Classroom help & resource to teachers
- Children supervision on the playgrounds
- Work with kids to solve their problems
- Ensure safe enviroment for kids
Education
MBA - Hman Resource
Punjab Agriculture Unversity
Punjab04-2002
BBA - Bussiness
Khalsa College
Punjab03-2000
GED -
Sacred Heart Convent School
Punjab03-1997
Skills
- Customer Service
- Problem-Solving
- Punctual and Reliable
- CDL License
- Relationship Building
- Time Management
- Route Determination
- Database Management
- Confidentiality understanding
- Processes and procedures
- Friendly and Outgoing
- Team Building
Affiliations
- Team Building workshops
- TED Talks workshops
Languages
Hindi
Professional
Punjabi
Professional
Accomplishments
- Bell Canada All star
- Bell Canada Top performer
- Bell Canada Highest Sales
Bell Canada - Leadership Award March 2016
Bell Canada - All stars April 2017
Bell Canada - Top performer - April 2015
Bell Canada - Highest Sales - November 2016
Certification
- Bell Canada Leadership Academy Graduate 2013
- Volunteer Work - United Way Campaign Associate - August 2014 - August 2019
References
References available upon request.
Timeline
Driver Examiner Supervisor
ICBC
01.2020 - 03.2021
Driver Examiner
ICBC
08.2019 - Current
Broker Enquiry Care
ICBC
02.2019 - 08.2019
Enterprise Account Executive
Bell Canada
04.2016 - 02.2019
Leadership Development Coach
Bell Canada
06.2015 - 03.2017
Team Lead Business Client Care
Bell Canada
10.2011 - 06.2016
Supervision Aide
Vancouver School Board
09.2010 - 03.2012
- Bell Canada Leadership Academy Graduate 2013
- Volunteer Work - United Way Campaign Associate - August 2014 - August 2019
MBA - Hman Resource
Punjab Agriculture Unversity
BBA - Bussiness
Khalsa College
GED -
Sacred Heart Convent School
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