NEHA DHIMAN
Kitchener
Summary
Dynamic Medical Office Assistant with a proven track record at different healthcare institutions enhancing patient care through meticulous records management and efficient scheduling. Skilled in EMR software (PS Suite and Universal Scheduling) and demonstrating exceptional teamwork, I significantly improved office efficiency. Expert in HIPAA regulations and patient scheduling, focus on achievements includes streamlining patient data processing for better healthcare delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Dr. Parveen Gupta
09.2022 - Current
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Provided prompt, polite and professional in-person and telephone customer service.
- Used PS Suite to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Create and manage patient charts and filing systems.
- Confirm and update medical insurance information.
- Collect payments for services and supplies for uninsured patients.
- Exhibit a strong commitment to providing exceptional customer service.
- Work collaboratively with clinical and non-clinical teams while maintaining accountability.
- Ensure strict confidentiality of patient information in compliance with the Personal Health Information Protection Act (PHIPA).
- OHIP billing specialist.
Healthcare Administrator
Health Medica Physio
08.2022 - 01.2024
Healthcare Administrator (Volunteer)
Edinburgh Clinic
05.2022 - 08.2022
Resident Medical Officer
Cygnus Hospital
01.2020 - 12.2020
- Managed time efficiently while balancing multiple responsibilities including administrative tasks, direct patient care, and professional development activities.
- Maintained medical records accurately, ensuring proper documentation for future reference and continuity of care.
- Contributed to research efforts, participating in clinical trials and data collection for improved patient outcomes.
- Educated patients about procedures, conditions and medications.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Performed clinical procedures such as collecting blood.
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
- Provided on-call support for urgent situations, addressing emergencies promptly and skillfully.
- Collaborated with pharmacists to review prescriptions for safety concerns, minimizing adverse drug interactions.
- Enhanced patient satisfaction with efficient and empathetic communication during consultations.
Medical Intern
Civil Hospital
09.2018 - 10.2019
Education
PG Diploma in Healthcare Administration - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2022
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Attention to Detail
- Medical Reception
- Medical Terminology
- Positive Attitude
- Insurance Verification
- Office Administration
- Managing patient records
- Patient Scheduling
- Phone and Email Etiquette
- Records Management
- Team Leadership
- Insurance Billing
- Workload Management
- Billing and coding
- Clinical Documentation
- EMR Software
Certification
WHSAC
IPAC
Medical OHIP billing
Timeline
Medical Office Assistant
Dr. Parveen Gupta
09.2022 - Current
Healthcare Administrator
Health Medica Physio
08.2022 - 01.2024
Healthcare Administrator (Volunteer)
Edinburgh Clinic
05.2022 - 08.2022
Resident Medical Officer
Cygnus Hospital
01.2020 - 12.2020
Medical Intern
Civil Hospital
09.2018 - 10.2019
PG Diploma in Healthcare Administration - Healthcare Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
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