Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Neha Devi

Mississauga,Canada

Summary

Dynamic professional with extensive experience at McDonald’s Canada, specializing in customer communication and conflict resolution. Proficient in data management and analysis, utilizing Microsoft 365 tools to improve operational efficiency. Recognized for strong attention to detail and performance under pressure, contributing to team success in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Trainer / Front-Line Coordinator

McDonald’s Canada
Mississauga, Canada
07.2023 - Current
  • Handled customer requests and resolved service issues, ensuring accurate communication and timely resolution.
  • Coordinated shift scheduling and team assignments, mirroring skills needed for managing order priorities.
  • Maintained detailed records of safety checks, compliance logs, and procedural documentation.
  • Supported internal communication and task delegation during high-volume service hours.
  • Recognized for attention to detail and timely execution under pressure.

Data Analyst / Research Support

University Health Network (UHN) – OpenLab
Toronto, Canada
01.2024 - 04.2024
  • Entered, validated, and managed large datasets, ensuring information accuracy for critical research reporting.
  • Generated summaries and visual dashboards using Excel to support project managers and stakeholders.
  • Participated in regular team updates, documenting project progress and reporting issues promptly.
  • Ensured data protection and compliance protocols were followed throughout all document handling.

Senior Data Analyst

Jaideep Taxation Advisor
, India
11.2020 - 12.2022
  • Company Overview: India
  • Processed and updated client records using spreadsheets and database tools, ensuring timely access to accurate data.
  • Collaborated with internal teams and external stakeholders to confirm data inputs and documentation accuracy.
  • Created standardized templates for financial reporting, improving data consistency across departments.
  • Managed confidential client data with precision and upheld regulatory standards in documentation.
  • India

Education

Post Graduate Diploma - Supply Chain Management

Humber International Graduate School
Toronto, ON, Canada
04.2025

Post Graduate Diploma - Research Analyst

Humber International Graduate School
Toronto, ON, Canada
04.2024

Master of Science - Physics

DAV University
Jalandhar, India
10.2020

Bachelor of Science - Physics

Himachal Pradesh University
India
04.2018

Skills

  • Order entry and fulfillment
  • Customer communication and support
  • Inventory coordination
  • Data entry and document management
  • Microsoft 365 proficiency
  • Excel expertise
  • Outlook management
  • PowerPoint presentations
  • Clearview software knowledge
  • Problem-solving and conflict resolution
  • Team collaboration skills
  • ERP and CRM tools familiarity

Certification

  • WHMIS (Workplace Hazardous Materials Information System)
  • TCPS 2: CORE 2022 – Research Ethics (Government of Canada)
  • NVivo Certification
  • Microsoft Excel Productivity Course (Miss Excel)
  • McDonald’s Guest Experience Leader Workshop & Crew Training

References

Available upon request.

Languages

  • English
  • Hindi
  • Punjabi

Timeline

Data Analyst / Research Support

University Health Network (UHN) – OpenLab
01.2024 - 04.2024

Crew Trainer / Front-Line Coordinator

McDonald’s Canada
07.2023 - Current

Senior Data Analyst

Jaideep Taxation Advisor
11.2020 - 12.2022

Post Graduate Diploma - Supply Chain Management

Humber International Graduate School

Post Graduate Diploma - Research Analyst

Humber International Graduate School

Master of Science - Physics

DAV University

Bachelor of Science - Physics

Himachal Pradesh University

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Neha Devi