Neha Chawla
Edmonton,Canada
Summary
Banking professional with 15+ years of experience in credit operations, lending advisory, and financial analysis. Strong expertise in evaluating borrower risk, structuring lending solutions, and supporting credit decision processes. Proven ability to bridge client advisory and backend credit functions with accuracy, compliance, and efficiency.
Overview
3
3
years of professional experience
Work History
Commercial Customer Service Advisor
National bank of Canada
Edmonton, NL
06.2026 - Current
- Resolved customer complaints and provided effective solutions.
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services available.
- Collaborated with internal departments to ensure customer satisfaction.
- Developed strong relationships with existing clients through regular contact and feedback sessions.
- Assisted customers in troubleshooting technical problems associated with their purchases.
- Supported promotional campaigns for new banking services offered.
Financing Advisor
National Bank of Canada
Edmonton, Canada
09.2025 - Current
- Evaluate income, debt ratios, and credit reports to inform lending decisions.
- Conduct financial and credit analysis to assess borrower eligibility and exposure to risk.
- Structure lending solutions including mortgages, personal loans, and lines of credit.
- Prepare and submit credit applications aligned with risk and compliance policies.
- Collaborate with underwriters and adjudication teams for timely approvals.
- Identify credit risks and recommend strategies for mitigation.
Credit Operations Specialist
CWB
Edmonton, Canada
03.2025 - 09.2025
- Supported lending administration processes, verifying borrower financial data for accuracy and completeness.
- Prepared and reviewed loan documentation to ensure adherence to regulatory requirements.
- Coordinated with credit, legal, and compliance teams.
- Coordinated with credit, legal, and compliance teams to facilitate seamless loan processing.
Everyday Banking Advisor Level 2
ATB Financial
Edmonton, Canada
05.2023 - 02.2025
- Guided clients through mortgage applications and financial product selection to meet their needs.
- Advocated banking solutions while ensuring adherence to compliance policies for risk management.
- Provided customer service and efficiently processed financial transactions to enhance client satisfaction.
Education
IFIC and Personal Lending & Mortgages
Bachelor of Arts - Economics
Guru Nanak Dev University
Post Graduate Diploma - Computer Applications
CAIIB & JAIIB -
Indian Institute of Banking and Finance
Skills
- Credit Analysis & Risk Assessment
- Debt Structuring & Lending Solutions
- Mortgage & Consumer Lending
- Financial Statement & Ratio Analysis
- Regulatory Compliance
- Loan Documentation & Underwriting Support
- Client Relationship Management
- Data Accuracy & Attention to Detail
Timeline
Commercial Customer Service Advisor
National bank of Canada
06.2026 - Current
Financing Advisor
National Bank of Canada
09.2025 - Current
Credit Operations Specialist
CWB
03.2025 - 09.2025
Everyday Banking Advisor Level 2
ATB Financial
05.2023 - 02.2025
IFIC and Personal Lending & Mortgages
Bachelor of Arts - Economics
Guru Nanak Dev University
Post Graduate Diploma - Computer Applications
CAIIB & JAIIB -
Indian Institute of Banking and Finance