Neha Butani
San Ramon
Summary
A professional with experience in sales, networking, and customer relations. I have a unique blend of leadership management and interpersonal skills that support an uplifting and accomplished work environment. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Contractor (CX Lead)
StatelyMen
Fullerton
12.2020 - 03.2023
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives for the company's highest-paying clients.
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction up by consulting closely at various stages and incorporating important feedback.
- Resolved customer inquiries promptly via phone or email communication channels.
- Provided technical assistance to clients in using products or services.
- Assisted and managed a team of customer service agents both stateside and overseas.
- Worked in tandem with our styling and operations team to improve the member experience.
- Handled member concerns via email and phone. Also, Processed exchange requests for members.
Lead Bartender
LTD Hospitality, Burger Theory
Newport News
01.2018 - 01.2019
- Closed as manger on duty five nights a week, taking charge of end of day tills and monies
- Demonstrated leadership during peek hours, while engaging customers in a professional and enthusiastic manner
- Trained new associates on Burger Theory and Holiday Inn standards
- Maintained and provided accurate documentation of inventory monthly
- Exhibited suggestive selling and pairing of food and beverages on the menu
- Informed guests on happy hour, daily specials and upcoming events
- Initiated and hosted Trivia Nights
Program Manager / Event Coordinator
Snow Companies Inc.
Williamsburg
01.2017 - 01.2018
- Successfully planned and executed Local Patient Outreach Programs across the nation by collaborating cross-functionally
- Assisted in recruitment for program attendees and promotions for client brand awareness
- Sourced essential materials for set-up and execution of outreach programs, trainings and summits
- Conducted post-event evaluations to better propose future effective projects
- Traveled 50% of the time as on-site support for programs and meetings
VISTAS Leader and Outreach Coordinator
Corporation for National Community Service
Parkersburg
01.2015 - 01.2017
- Served at the West Virginia’s Promise – Alliance for Youth (Five Promises), Ohio Valley University and Boys & Girls Club of Parkersburg
- Reviewed and enhanced the volunteer recruitment strategy by 10%
- Developed data booklets, brochures, and social media kits, to be used in marketing campaigns to enhance all programs VISTAS serves in
- Recruited volunteers and potential funders to join our West Virginia’s Promise-Alliance for Youth Program to increase brand awareness and mission of Five Promises
- Provided support and advice to VISTAS locations throughout the State of West Virginia
Junior Associate
Clear Creek Consulting
Louisville & Boulder
01.2013 - 01.2014
- Assisted in helping client’s individual or business liability resolution with the Internal Revenue Service and/ or State, to minimize the amount of taxes they owe
- Researched latest tax laws, explained complicated issues to clients and ensured clients comply with all tax obligations and receive any deductions they may be eligible for
- Negotiated on behalf of client with Internal Revenue Service or State towards a tax resolution
Education
Bachelors of Business Administration - Marketing Management
University of New Mexico, Anderson School of Management
05.2010
Skills
- Team player, team leadership
- Call center experience
- Product education
- Shopify, Zendesk, Salesforce, Teams, Outlook
- Data entry
- Project management
- Senior leadership support
- Microsoft Office expertise
- Manage teams projects
- Client relations and engagement
- Training and onboarding
- Service-oriented mindset
- Event planning
- Client outreach
- Program coordination
- Site safety coordinator
- Project closure
- Progress reporting
- Cross-functional collaboration
- Problem solving
- Administrative duties
- CRM software
Certification
Project Management
UNM Continuing Education
Issued Aug 2024
Credential ID 112873291
UNM Continuing Education
Issued Aug 2024
Credential ID 112873291
References
Available upon request
Timeline
Independent Contractor (CX Lead)
StatelyMen
12.2020 - 03.2023
Lead Bartender
LTD Hospitality, Burger Theory
01.2018 - 01.2019
Program Manager / Event Coordinator
Snow Companies Inc.
01.2017 - 01.2018
VISTAS Leader and Outreach Coordinator
Corporation for National Community Service
01.2015 - 01.2017
Junior Associate
Clear Creek Consulting
01.2013 - 01.2014
Bachelors of Business Administration - Marketing Management
University of New Mexico, Anderson School of Management