Neha Bakshi

• Conducted regular communication with customers via phone and email, addressing inquiries, and providing information on product availability and specifications
• Oversaw payment and credit updates in the system, maintaining accurate financial records
• Efficiently coordinated with internal teams to update inventory status for a diverse range of products including wires, panels, breakers, and LED lights.

• Served as a lawyer under senior counsel, specializing in file management, client counseling, and court appearances
• Proficiently read and managed case files, counseled clients on legal matters, and attended court hearings
• Actively participated in updating case details for upcoming proceedings
• Conducted arguments in front of judges alongside senior counsel, gaining hands-on experience in legal representation and courtroom procedures
• Thoroughly examined court orders and integrated them into case files for upcoming hearings.

• Assisted with case organization and research, prepare motions and other written documents for the benefit of clients, and attend a variety of court hearings
• Efficiently managed schedules, maintained files, and actively contributed to contract drafting
• I ensured the organization and accuracy of crucial legal documents.

Teleperformance Mohali - Customer Care Executive
Project Name - SiriusXM brings you the widest variety in music, live sports, world-class news &
nonstop laughs. Listen in your car, on your phone, or at home
Working as a chat executive in the US shift under SiriusXm project. Managed chat flow with up to 3 consecutive chats in queue.

• Provided accurate and appropriate information in response to customer inquiries. Handling customer queries on chat and resolving the Issues. Upgrading the subscription and renewal as well.
• Troubleshooting the radio and refreshing the signal as per guideline.
• Assisted customers with product information and guided them through purchasing processes for a seamless experience.
• Resolved customer complaints effectively, resulting in increased customer loyalty and retention.

• I manage all Small and Medium Business (SMB) Commercial activities in Punjab, Chandigarh, and Himachal Pradesh, providing comprehensive PC solutions like Desktops, Laptops, Workstations, and Retail Solutions
• My role involves nurturing relationships with partners and customers
• I connect potential clients with HP partners, ensuring successful deal closures
• I create proposals tailored to customer configurations for competitive pricing
• I have implemented successful strategies, leading to a 15% revenue increase and a 25% boost in sales through business development
• As a liaison between companies and customers, I focus on building and maintaining relationships, collaborating with product managers, and ensuring client needs are met
• Negotiating contracts, attending industry events, and generating reports on sales activities are also part of my responsibilities.

• Customer profiling and account planning, Profiling of customers and identifying the prospect for them along with sending price quotations to clients and closing the order
• My focus is on sales for Microsoft, Sophos, Adobe, and more
• I attend training events to level up my skills
• Meet with clients to gain insights into their needs and requirements, and develop ideas to meet those needs
• Maintain current and accurate sales-related documents in the CRM system
• Building relationship with clients, making sure clients are satisfied with products and services, identifying further sale opportunities, promoting company products and services, and carrying our client satisfaction
• Conducted meetings with clients and provided them with product information and pricing Monitored customer accounts and identified areas of improvement to ensure customer satisfaction.