Neha Aryal
Ottawa,ON
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mantra Hotel
Darwin, Australia, NT
12.2022 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customer with required room services.
- Made sure the hotel rooms were equipped with all the necessary items.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Consulted with customers to resolve service and billing issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Istanbul Kabab
Darwin, Australia, NT
02.2022 - 03.2024
- Greeted and welcomed customer in a friendly manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collected deposits or payments and arranged for billing.
Education
Diploma Certificate - Information Technology
Sydney City College of Mgmt
Darwin, Australia 10-2023
Skills
- Appointment Scheduling and Call Management
- Complaint resolution
- Data Entry
- Product Knowledge
- Staff Training
- Account updating
- Order Processing
- Sales closing
- Customer Service
- Customer consulting
- Conflict Resolution
Certification
- Barista Training by Mad About Coffee, Darwin, Australia, NT Date: May 16, 2023. Can provide certificate upon request.
References
References available upon request.
Timeline
Customer Service Representative
Mantra Hotel
12.2022 - 03.2024
Customer Service Representative
Istanbul Kabab
02.2022 - 03.2024
Diploma Certificate - Information Technology
Sydney City College of Mgmt
- Barista Training by Mad About Coffee, Darwin, Australia, NT Date: May 16, 2023. Can provide certificate upon request.
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