NEHA ARORA
Toronto,ON
Summary
Highly qualified customer service professional seeks work as a bank teller after years of customer service experience. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
4
4
years of professional experience
Work History
Concierge /Receptionist
Paragon Security
North York, ON
01.2021 - 09.2022
- Performed as front desk receptionist in condominiums and Performing basic administrative/secretarial/reception duties.
- Greeted guests and customers.
- Managed residents requests for maintenance.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Using critical thinking to break down problems, evaluate solutions and make decisions
- Managed 30 residents calls per day.
- Offering friendly and efficient service.
Personal Assistant of Chartered Accountant
Hemant Arora
Moga, Punjab , India
12.2017 - 07.2018
- Prepared draft reports and background documentation.
- Managed 40 calls per day.
- Assisted with reports and presentation preparation
- Facilitated communication between clients and boss
- Presented positive and professional image to all visitors, inquiries, and other persons.
Front Desk Receptionist
Arora Advocates
Moga, Punjab, India
05.2016 - 12.2017
- Digital literacy across broad range of devices (i.e., smartphones, tablets, laptops, etc.) with great use of internet and computer navigation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Keeps safe and clean reception area by complying with rules, and regulations.
- Notifies company personnel of visitor arrivals.
- Managed over 40 calls per day
- Performed other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Education
Associate of Arts - Mass Communication
Columbia College
Vancouver, BC04.2020
Skills
- Information gathering and analysis
- Organization
- Customer service
- MS Office proficient
- Team management
- Relationship development
- Team building
- Effective Communications
- Transaction Error Identification
- Phone Inquiries
- Cash Counting
- Sorting and Filing
Timeline
Concierge /Receptionist
Paragon Security
01.2021 - 09.2022
Personal Assistant of Chartered Accountant
Hemant Arora
12.2017 - 07.2018
Front Desk Receptionist
Arora Advocates
05.2016 - 12.2017
Associate of Arts - Mass Communication
Columbia College
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