NEHA ANEJA
Brampton,ON
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fiorio square one
Mississauga, Ontario
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Team Leader
Estee lauder
Markham, Ontario
06.2023 - 08.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
Customer Service Sales Representative
OSL retail services
Mississauga, Ontario
11.2022 - 01.2024
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions and transactions.
- Followed up on customer inquiries not immediately resolved.
Education
High School Diploma -
RIMT COLLEGE OF ENGINEERING
MANDI GOBINDGARH INDIA05-2017
Skills
- Paperwork Processing
- Appointment Scheduling
- Inbound and Outbound Calling
- Critical Thinking
- Positive and professional
- Complaint Handling
- Technical Support
- Multi-Task Management
- Customer Service
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Team Leader
Estee lauder
06.2023 - 08.2024
Customer Service Representative
Fiorio square one
04.2023 - Current
Customer Service Sales Representative
OSL retail services
11.2022 - 01.2024
High School Diploma -
RIMT COLLEGE OF ENGINEERING
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