Neha Neha
Vernon,BC
Summary
Professional insurance expert equipped to excel in client relations, policy management, and risk assessment. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Dependable and resourceful with keen ability to navigate complex situations and deliver optimal outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Insurance Agent
Acera Insurance Services Ltd.
01.2023 - Current
- Developed tailored auto insurance solutions to meet diverse client needs.
- Conducted thorough policy reviews ensuring compliance with industry regulations.
- Provided exceptional customer service, fostering long-term client relationships.
- Analyzed market trends to identify opportunities for new product offerings.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Educated clients on travel insurance options to minimize risk during their trips abroad.
- Achieved consistent growth in annual policy sales through effective cross-selling and upselling techniques.
Team Member
Bar Burrito
01.2023 - 10.2025
- Collaborated with team to ensure efficient workflow and maintain high-quality standards.
- Assisted in training new team members on operational procedures and best practices.
- Monitored inventory levels, ensuring timely replenishment of supplies.
- Implemented process improvements that enhanced productivity and reduced waste.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Prepared high-quality burritos by following standardized recipes and maintaining consistency in flavor and presentation.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Supervisor
Haveli Indian Cuisine
06.2021 - 01.2023
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on food preparation techniques and safety protocols.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Collaborated with management on menu development, incorporating customer preferences and trends.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
CAP 1 Associate
Walmart
07.2020 - 06.2022
- Helped customers on floor with locating, reaching and selecting merchandise.
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
- Maintained, cleaned and organized backroom according to company policy.
- Labeled and priced merchandise, securing fragile and high-shrink products.
- Suggested products to meet customers' needs or complement current selections.
- Organized and stocked shelves to maintain optimal product availability.
- Collaborated with team members to execute efficient overnight inventory processes.
- Utilized inventory management systems to track stock levels and reorder supplies as needed.
Crew Member
Burger king
07.2020 - 03.2021
- Drove team success by completing assigned task quickly and accurately.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed fast food products in approved containers, cups and bags.
- Organized and restocked supplies to support operations and team productivity.
Key Holder
Dollar tree
03.2020 - 06.2020
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Crew Trainer
McDonalds
09.2018 - 03.2020
- Instructed new team members on correct procedures for operations.
- Lent hands-on training services to maximize employee efficiency.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Managed various training courses by developing curricula, instructions, documents and written tests.
- Documented training activities and changes to analyze program effectiveness.
Overnight Stocker
Real Canadian Superstore
06.2019 - 08.2019
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Prepared products by adding tags and readying pallets for restocking.
- Identified and quickly handled spill clean-up.
- Picked up boxes and related trash from sales floor.
Education
Associate of Arts - Arts
Okanagan College
Penticton, BC04.2021
Skills
- Goal oriented
- Policy analysis
- Customer service
- Licensed insurance agent
- Insurance sales
- Product knowledge
- Team training and development
- Risk management
- Cold calling
- Excellent communication
- Teamwork and collaboration
- Team leadership
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Fundamentals of Insurance
- Food Safety Certificate
- First- Aid Certificate
Timeline
Auto Insurance Agent
Acera Insurance Services Ltd.
01.2023 - Current
Team Member
Bar Burrito
01.2023 - 10.2025
Supervisor
Haveli Indian Cuisine
06.2021 - 01.2023
CAP 1 Associate
Walmart
07.2020 - 06.2022
Crew Member
Burger king
07.2020 - 03.2021
Key Holder
Dollar tree
03.2020 - 06.2020
Overnight Stocker
Real Canadian Superstore
06.2019 - 08.2019
Crew Trainer
McDonalds
09.2018 - 03.2020
Associate of Arts - Arts
Okanagan College