NEHA
Oshawa,ON
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Namak Handi Restaurant
Whitby, ON
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Executive
Joy Supermarket
India
09.2023 - 06.2024
- Assisted customers with inquiries and complaints through phone and email communication.
- Resolved issues by providing accurate information and guidance.
- Escalated complex issues to senior staff for further assistance.
- Documented customer interactions in system for future reference.
Education
High School Diploma -
Crescent Public School
INDIABachelor of Early Childhood Care And Education -
Durham College
Oshawa, None08-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
Languages
English
Timeline
Customer Service Representative
Namak Handi Restaurant
11.2024 - Current
Customer Service Executive
Joy Supermarket
09.2023 - 06.2024
High School Diploma -
Crescent Public School
Bachelor of Early Childhood Care And Education -
Durham College
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