NEHA
Mississauga,ON
Summary
Enthusiastic and dedicated customer service professional with hands-on experience in retail operations, payment processing, and business development. Demonstrated ability to enhance customer experiences and support business objectives by providing exceptional service, resolving customer concerns, and contributing to team success. Strong communication, multitasking, and problem-solving skills, with a passion for learning new processes to support organizational goals. Adept at working in fast-paced environments and collaborating with cross-functional teams to achieve both customer satisfaction and sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farm Boy Grocery
08.2023 - Current
- Delivered outstanding customer service, leading to a 10% increase in sales revenue and improved customer satisfaction.
- Processed a variety of financial transactions, including payments, returns, and exchanges, ensuring accuracy and efficiency.
- Responded to and resolved customer concerns with professionalism, providing timely solutions and escalating complex issues when necessary.
- Collaborated with team members and management to achieve sales goals and maintain a positive customer experience.
- Promoted products and services through informed recommendations, contributing to business growth.
Business Development Manager
INFOWIZ Software Solutions
01.2021 - 10.2022
- Managed client relationships, developed new business opportunities, and achieved a 25% growth in sales revenue.
- Collaborated with cross-functional teams to ensure smooth execution of business strategies and meet customer needs.
- Identified new markets, developed proposals, and created tailored solutions to enhance customer satisfaction.
- Provided regular reporting on business development metrics, contributing to strategic decision-making and process improvement.
- Supported operational excellence by adhering to company policies and procedures and escalating high-risk situations as needed.
Business Development Executive
INFOWIZ Software Solutions
09.2019 - 12.2020
- Planned and executed marketing strategies to attract new customers and increase sales revenue.
- Developed quotes and proposals, customized to meet clients' needs, and contributed to business growth.
- Trained team members and provided guidance on improving skills to increase productivity and team effectiveness.
- Attended industry events and conferences, building relationships with potential clients and expanding market reach.
Education
Global Business Management
Fleming College Toronto
Toronto, ON08-2024
Skills
- Customer Relationship Management
- Transaction Processing (Deposits, Withdrawals, Bill Payments)
- Problem Solving & Decision Making
- Product & Service Knowledge
- Communication & Interpersonal Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Team Collaboration & Support
- Conflict Resolution & Escalation Handling
- Time Management & Multitasking
Certification
- Diploma in Tally Accounting, 2020
- Diploma in Microsoft Office, 2020
Timeline
Customer Service Representative
Farm Boy Grocery
08.2023 - Current
Business Development Manager
INFOWIZ Software Solutions
01.2021 - 10.2022
Business Development Executive
INFOWIZ Software Solutions
09.2019 - 12.2020
- Diploma in Tally Accounting, 2020
- Diploma in Microsoft Office, 2020
Global Business Management
Fleming College Toronto
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