Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neha

Brampton,ON

Summary

Proven track record in enhancing customer satisfaction and retention at AVATION, demonstrating exceptional problem-solving and customer service skills. Adept at working under pressure, I significantly contributed to team efforts and company success through effective communication and adaptability. Achieved continuous service quality improvement, underscoring my commitment to excellence and results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

GSL Warehouse, Barrie

.
04.2024 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Executive- AVATION

.
02.2023 - 01.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Monitored key performance indicators to ensure continuous improvement in service quality.

Education

High School Diploma -

Niagara College
12.2024

Bachelor of Commerce -

Punjabi University
Patiala, Punjab, India
05.2023

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Multitasking
  • Calm Under Pressure
  • Decision-Making
  • Active Listening
  • Problem Resolution
  • Attention to Detail
  • Dependable and Responsible

Timeline

GSL Warehouse, Barrie

.
04.2024 - 07.2024

Customer Service Executive- AVATION

.
02.2023 - 01.2024

High School Diploma -

Niagara College

Bachelor of Commerce -

Punjabi University
Neha