Neha
Geospatial Professional
North York,ON
Summary
An insightful Analyst with professional experience in offering geospatial technical support to government and commercial clients in various domains based on research and analysis. Proven strengths in client engagements. Proficient in leveraging analytical skills to help clients gain understanding of what spatial analysis solutions can benefit their projects. Strong interpersonal skills for communicating and presenting analysis results to clients. Applies an inventive approach to problem solving which leads to developing of new strategies and product offerings while working with sales, pre-sales and client teams on a daily basis.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
GIS ANALYST
ESRI CANADA
TORONTO, ON
05.2021 - Current
- Works on creating and maintaining the Canadian Vector Basemap
- Deals with the Federal, Provincial and Municipal level authoritative Canadian GIS clients to gather their requirement and data, and using script maps the dataset into the appropriate schema for creating basemap
- Performs the Quality Assurance/Quality Control to ensure the basemaps displays the most up-to-date data
- Worked on maintaining COVID-19 dashboard project for Ontario Health units
- Installed, configured and maintains the ESRI enterprise base deployment for internal portal
SENIOR CLIENT SERVICES SPECIALIST
ENVIRONICS ANALYTICS
TORONTO, ON
02.2021 - 04.2021
- Guided clients through data interpretation and navigation through Environics ENVISION software
- Provided technical and other support via phone and support ticketing system for data and software (Environics Analytics full suite of data and software products)
- Maintained detailed records of support activities and participated in the development and review of important support metrics to determine priorities
- Contributed to the development of cross-team process and issue resolution
- Participated in user acceptance testing and user feedback testing regarding Environics data and software products
ANALYST- GIS
ESRI INDIA
BENGALURU, Karnataka
06.2015 - 02.2021
- Research Approach:
- Developed content and delivered trainings, webinars for clients, based on evolving business requirements which involved conducting research on client’s workflow
- Conducted research to do the proof of concept for a client and presented synopsis to clients, in-turn addressing their queries and demonstrating how they can be beneficial from the solution using their datasets and preparing the presentation for the outputs
- Bringing in Revenue:
- Deployed at client site (Indian Space Agency), embedded in their team, delivered quality geospatial product service on ArcGIS Desktop and Enterprise
- Played a key role as SME and advisor in the sales pursuit of bringing additional revenue- Enterprise license agreement and was recognized by “Pat on back” award and incentive
- Educated clients in education sector on GIS trends, and emerging technologies and made a lead for business team to pursue which resulted in revenue generation
- Demonstrating Leadership & Presentation:
- Worked with internal teams to provide a strength-based mentoring program and mentored the new employees joining the organization
- With my appetite to learn, I have been one of the key resources to pick up a new tool from annual product releases and present a case study in the ESRI India User convention, since past 5 years for which I was also recognized and it widened the client base
- Leveraged Online dashboarding, web app builder tools potential to develop interactive report summarized for client
- Produced engaging data visualizations, presentations, reports, dashboards to bring data insights to life for internal and external stakeholders using ArcGIS Dashboard, powerpoint.
- Problem Solving:
- Played vital role in the after-sales support team and was able to research, resolve and follow up on project problem which resulted in receiving a customer's choice award
- Being involved in a few different teams in different capacities brought in their own challenges like conflict of priority, which I worked at organization level implementation through a pilot project by working on Salesforce sandbox for setting up client interaction tracking system and learned how to work out priorities and resolve bottleneck with the introduction of CRM
- Not only involved in testing of it, but also went ahead and educated client to get them onboard. It saved time and reduced the resolution time
- Was instrumental in technical side of implementation of geospatial suite for Smart city project in government and commercial environment promoting the adoption of new technologies
- Implemented ESRI mobile apps using web maps for spatial field data collection and created a handbook for the client
- Educated clients on making and monitoring of the COVID dashboard
- Also demonstrated the possibility with dummy dataset to create risk maps for transmission, susceptibility, and resource scarcity
- Assisted client with feature extraction process by creating rules segment, generate summary through remote sensing techniques and GIS suite
- Identified conservation area for a threatened bird species by performing spatial analysis in ArcGIS Pro and bridging the data to R using ENFA statistical package which involved stages from consulting with user in ecology domain to take information on data collection to data processing to scripting to generate output reports
Education
MASTER OF TECHNOLOGY - Geomatics
Jawaharlal Nehru Technological University
Hyderabad 08.2013 - 06.2015
BACHELOR OF TECHNOLOGY - GEOINFORMATICS ENGINEERING, ENERGY
UNIVERSITY oF PETROLEUM AND ENERGY STUDIES
DEHRADUN 07.2009 - 05.2013
Skills
ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online, Web App and Experience Builder, Mobile Apps(Survey123, Collector), Operation dashboard
Microsoft Office cloud tools (Notes, Powerpoint, Word), Zoom, Microsoft Teams
Spatial and 3D Analysis, Deep Learning modules, Network Analysis, Database and Data model
Programming skills: Python, SQL
Operating Systems: Windows, Mac, and Linux
Accomplishments
- Attended OCAP:First Nations training to understand how First Nations’ data andinformation will be collected, protected, used, or shared
- Attended instructor led training: Migrating from ArcMap to ArcGIS Pro, Scripting in ArcGISusing Python
- Got the ‘Best Presentation Award' for oral presentation on “Geospatial synthesis of multi-resolution and multi-temporal elevation datasets for generating a novel DEM of Schirmacher
- Oasis, East Antarctica' at MADICE summer school, Goa, India 2017
- Got the ‘Best Poster presentation' at 4th Bhartiya Vigyan Sammelan held at Goa, India forpresenting minor project on” GIS Integration of Remote Sensing Data and Several Geophysical
- Data for Hydro-geological Exploration”
- Selected as a “Research Fellow” for National Remote Sensing Center,ISRO ,Hyderabad4
- Attended training on “Digital Mapping and Geographic Information System” at National Atlas
- Thematic Mapping Organization, Kolkata, India
- Attended training on “Bhuvan Overview” conducted at National Remote Sensing Centre, ISRO.
Certification
Esri Desktop
Timeline
GIS ANALYST
ESRI CANADA
05.2021 - Current
SENIOR CLIENT SERVICES SPECIALIST
ENVIRONICS ANALYTICS
02.2021 - 04.2021
Esri Desktop
03-2017
ANALYST- GIS
ESRI INDIA
06.2015 - 02.2021
MASTER OF TECHNOLOGY - Geomatics
Jawaharlal Nehru Technological University
08.2013 - 06.2015
BACHELOR OF TECHNOLOGY - GEOINFORMATICS ENGINEERING, ENERGY
UNIVERSITY oF PETROLEUM AND ENERGY STUDIES
07.2009 - 05.2013