Negina (Nina) Shah
Calgary,AB
Summary
Detail-oriented and dedicated professional with extensive experience in office administration, customer service, and data management. Proven ability to handle sensitive information with discretion, and a track record of effective communication and problem-solving. Adept at using complex databases and ensuring compliance with reporting standards. Seeking to leverage strong organizational skills and commitment to public service as a Citizen Report Specialist with the City of Calgary.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Irrigation Team Lead
The City of Calgary
04.2022 - Current
- Supervise and mentor a team of 2-3 members, ensuring effective execution of tasks and adherence to safety standards
- Oversee documentation and compliance, including completing Field Level Hazard Assessments and maintaining accurate records
- Manage equipment and vehicle upkeep, ensuring operational efficiency and safety.
Scheduling Coordinator Team Lead
CBI Home Health
08.2019 - 04.2022
- Utilized Procura scheduling software to manage care plans for over 70 field staff, ensuring accurate scheduling and timely approvals
- Communicated effectively with care providers and families, resolving issues and maintaining accurate records
- Prepared detailed performance and tracking reports to support operational efficiency.
Lawncare Worker Seasonal
The Grass Cutters
05.2015 - 05.2021
- Assisted with irrigation system maintenance and repair, contributing to the effective management of municipal green spaces
- Ensured compliance with safety procedures and performed various landscaping tasks, including planting and maintenance.
Receptionist/Customer Service Representative Lead
Dawn Food Products Inc.
03.2015 - 09.2019
- Managed front office operations, including answering calls, maintaining departmental records, and addressing customer inquiries
- Demonstrated excellent problem-solving skills and provided high-quality customer service.
Customer Service Representative/Cashier
Calgary Italian Bakery
07.2011 - 11.2013
- Handled store operations, including opening and closing, and trained new staff on procedures and customer service
- Managed customer relations, ensuring satisfaction and adherence to company policies.
Customer Service Representative
Alberta Home Service
09.2012 - 12.2012
- Processed transactions, managed high-volume inbound and outbound calls, and provided follow-up support to customers.
Education
Administrative Assistant Diploma -
ABM College
Calgary, AB01.2021
High School Diploma -
Lester B. Pearson
Calgary, AB01.2010
Skills
- Data Entry & Management: Accurate data entry, database management, and compliance with reporting standards
- Effective Communication: Excellent verbal and written communication skills, adept at interacting with the public and handling sensitive information
- Technical Proficiency: Experienced with Microsoft Office, and familiar with complex databases and reporting systems
- Customer Service: Strong background in providing exceptional customer service and managing inquiries
- Attention to Detail: High level of accuracy in documentation and proofreading
- Multitasking & Prioritization: Proven ability to handle multiple tasks efficiently and meet deadlines
- Confidentiality: Skilled at managing sensitive and confidential information
Certification
- Certification of Achievement: Cross Connection Control Specialist
- WHMIS and CPR Training
Volunteer Experience
- Ismaili Tariqah and Religious Education Board (ITREB), 2017, Present, Volunteer Teacher for Grade 3 & 4, providing educational support and fostering youth development.
- Ismaili Community Volunteer, 2002, 2010, Volunteer for the Mustard Seed, Salvation Army; received recognition for leadership and community service.
References
Available upon request.
Timeline
Irrigation Team Lead
The City of Calgary
04.2022 - Current
Scheduling Coordinator Team Lead
CBI Home Health
08.2019 - 04.2022
Lawncare Worker Seasonal
The Grass Cutters
05.2015 - 05.2021
Receptionist/Customer Service Representative Lead
Dawn Food Products Inc.
03.2015 - 09.2019
Customer Service Representative
Alberta Home Service
09.2012 - 12.2012
Customer Service Representative/Cashier
Calgary Italian Bakery
07.2011 - 11.2013
Administrative Assistant Diploma -
ABM College
High School Diploma -
Lester B. Pearson
- Certification of Achievement: Cross Connection Control Specialist
- WHMIS and CPR Training
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