Negin Khodaeinia
Toronto,ON
Summary
Professional insurance agent with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sephora
10.2024 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Merchandiser
Shoppers Drug Mart
02.2023 - 11.2023
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Insurance Agent
Sarmad Insurance
01.2019 - 03.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Customer Service
Atana Tajhiz Azma
01.2017 - 01.2019
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Improved customer service rankings by resolving issues quickly and accurately.
- Answered customers' questions and providing exceptional customer service.
- Received consistent excellent feedback on work quality and customer service.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
Education
Bachelor of Science - Psychology
Tehran University
Iran,Tehran06-2017
Skills
- Customer service
- Organization and multitasking
- Team collaboration
- Customer engagement
- Sales expertise
- Customer consultation
- Sales closing
Certification
RIBO LEVEL 1
LLQP
Languages
Persian
Native or Bilingual
Timeline
Beauty Advisor
Sephora
10.2024 - Current
Merchandiser
Shoppers Drug Mart
02.2023 - 11.2023
Insurance Agent
Sarmad Insurance
01.2019 - 03.2022
Customer Service
Atana Tajhiz Azma
01.2017 - 01.2019
Bachelor of Science - Psychology
Tehran University
Similar Profiles
Nicole ZabaNicole Zaba
Store manager at SephoraStore manager at Sephora
Baylee ClasseBaylee Classe
Senior Makeup Artist/Lead Sales Associate at SephoraSenior Makeup Artist/Lead Sales Associate at Sephora
Mahogany BetheaMahogany Bethea
Lead Beauty Advisor at SephoraLead Beauty Advisor at Sephora
Sara HamzaSara Hamza
Beauty Advisor at SephoraBeauty Advisor at Sephora
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA