Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Negin Jiryaei

Toronto,ON

Summary

Experienced professional with a robust background in customer service and team management. Currently a Sales Associate at Holt Renfrew, adept at driving sales and delivering exceptional service. Former Floor Manager at Oak and Fort, demonstrating strong leadership and operational efficiency. Previously, as a Server Supervisor at Naeb Restaurant, excelled in team coordination, guest relations, and multitasking in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Sales Associate

Holt Renfrew
10.2023 - Current
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
  • Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.

Floor Manager

Oak + Fort
08.2022 - 10.2023
  • Trained, coached and mentored new sales associates for maximum performance.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Sales Associate

KitKat Chocolatory
08.2022 - 01.2023
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.

Sales Associate

Bikini Village
06.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Sell products being promoted and keep records of sales.

Server

Evviva Restaurant
02.2022 - 06.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server Supervisor

Naeb Restaurant
11.2020 - 09.2021
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders and coordinated customer service.
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

High School Diploma -

Seneca College
North York, ON

Skills

  • Constructive Feedback
  • Cash Register Systems
  • Maintaining Clean Work Areas
  • Customer Needs Assessment
  • Teamwork and Collaboration
  • Sales Goal Attainment
  • High Energy and Stamina
  • Cool Under Pressure

Languages

Persian
Native or Bilingual

Timeline

Sales Associate

Holt Renfrew
10.2023 - Current

Floor Manager

Oak + Fort
08.2022 - 10.2023

Sales Associate

KitKat Chocolatory
08.2022 - 01.2023

Sales Associate

Bikini Village
06.2022 - 08.2022

Server

Evviva Restaurant
02.2022 - 06.2022

Server Supervisor

Naeb Restaurant
11.2020 - 09.2021

High School Diploma -

Seneca College

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Negin Jiryaei