Negin Haghighi
40 Godstone Road, North York,ON
Summary
Dedicated and detail-oriented professional with extensive experience in customer service and administrative support. Proven ability to effectively manage multiple tasks in fast-paced environments while delivering exceptional service to clients and stakeholders. Dedicated team player with excellent organization skills and a commitment to upholding confidentiality and professionalism in all tasks.
Overview
5
5
years of professional experience
Work History
Shift Lead
Physioactive Orthopaedic & Sports Injury Centre In
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Increased client satisfaction by efficiently managing case files, correspondence and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Customer Service Representative (Provincial Vaccin
Nordia Inc.
03.2021 - 04.2022
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Customer Service Associate
TD Bank
04.2020 - 05.2021
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Responded to client inquiries, providing accurate advice and offering assistance.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Bachelor of Science - Psychology & Women's And Gender Studies
University of Toronto
Toronto, ON11.2023
Skills
- Decision-making capabilities
- Customer service focus
- Team Collaboration and Leadership
- Document preparation
- Problem-Solving
- Strong verbal and written communication
- Staff Training and Development
Timeline
Shift Lead
Physioactive Orthopaedic & Sports Injury Centre In
10.2022 - Current
Customer Service Representative (Provincial Vaccin
Nordia Inc.
03.2021 - 04.2022
Customer Service Associate
TD Bank
04.2020 - 05.2021
Bachelor of Science - Psychology & Women's And Gender Studies
University of Toronto
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