Summary
Overview
Work History
Education
Skills
Timeline
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Negar Moeini

Oakville,ON

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience

Work History

Product Coordinator

Torlys
Mississauga, Ontario
09.2024 - Current
  • Prepared presentations for internal meetings outlining ideas for improving existing products or launching new ones.
  • Monitored competitor activity in order to stay ahead of industry trends.
  • Worked with engineers to improve user experience and confirm builds meet user specifications.
  • Worked with sales teams to land customer wins in complex deals.
  • Assisted team members to identify plant and crop diseases and recommended proper method of disposal .
  • Boosted customer base penetration with creative promotional approaches.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.

Supply Chain Analyst

Loblaw
Brampton, Ontario
12.2022 - 09.2024
  • Implemented sustainable supply chain practices to reduce environmental impact and achieve corporate sustainability goals.
  • Improved profits by streamlining shipping and delivery procedures.
  • Prepared detailed reports and presentations on supply chain performance metrics for senior management.
  • Coordinated with suppliers to ensure timely delivery of goods.
  • Teamed with freight forwarder to verify correct times and reduce delayed or early bookings.
  • Coordinated cross-functional teams in order to ensure timely delivery of materials while maintaining quality standards.
  • Supported supply chain projects and initiatives to manage on-going business needs.
  • Created reports on inventory levels, transportation costs and other KPIs related to the supply chain process.
  • Reviewed and assessed customer data in real-time to discover and immediately address errors and anomalies before issues occurred.

Customer Service Supervisor

DarmanYab
Tehran, Iran
01.2019 - 08.2021
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Managed team of customer service representatives to ensure high-quality support.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.

Education

Master of Science - Engineering Management

Ontario Tech University
Oshawa, ON
12-2022

Bachelor of Science - Biomedical Engineering

Islamic Azad University
Tehran, Iran
09-2016

Skills

  • Customer segmentation
  • Decision-making
  • Multitasking and organization
  • High-energy attitude
  • Hospitality and accommodation
  • Customer relationship management (CRM)
  • Positive and professional
  • Client relations

Timeline

Product Coordinator

Torlys
09.2024 - Current

Supply Chain Analyst

Loblaw
12.2022 - 09.2024

Customer Service Supervisor

DarmanYab
01.2019 - 08.2021

Master of Science - Engineering Management

Ontario Tech University

Bachelor of Science - Biomedical Engineering

Islamic Azad University

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Negar Moeini