Negar Kavousi
Richmond hill,ON
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering 6 years of recruitment strategy development.
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Supervisor
Philips Canada
10.2021 - Current
- Started career in Canada as a customer service representative and within six months promoted to customer service supervisor
- Provided excellent customer service to all clients and the general public
- Assisted the staff with duties where required; Investigated and solved customer service complaints
- Maintained documentation pertaining to customer service department activities
- Trained staff in the areas of customer service and company policies
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
Talent Acquisition Specialist
Iran Telecommunication Company
07.2015 - 09.2021
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Built relationships with external recruiters and staffing agencies to access quality talent.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Negotiated contracts and managed budget for recruiting expenses.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and monitored employee recognition programs.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Advocated for staff members, helping to identify and resolve conflicts.
Team Leader
FAAB. (Home Water Filtration Systems)
07.2013 - 06.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Project Administrator
Mabna Behine Sazan Co
05.2011 - 06.2013
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
- Identified and eliminated safety risks through additional training.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Increased customer satisfaction by solving problems and concerns effectively.
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
- Monitored project milestones and adjusted scheduling to meet deadlines.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
- Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Resolved conflicts and disputes between contractors and other stakeholders.
Education
Advanced Diploma - Human Resource Management
ABM College
Toronto06.2024
Bachelor of Human Resource -
Amirkabir University of Technology (Tehran Polytechnic)
2011
Skills
- Exceptional communication, interpersonal, and decision-making skills
- Passionate
- Recruitment
- Applicant Tracking Systems
- Remote and in-person Conferencing and Communication
- Pre-Screening and Qualifying
- Eligibility Determinations
- In-Person and Telephone Interviewing
- Onboard New Hires
- Analytical and Critical Thinking
Additional Information
* Negar Kavousi, “Studying the influence of social capital on human resource productivity”, International Journal of Current Life Sciences, Vol.4, Issue, 5, May 2014
* Amir Hossein Jahanikia, Negar Kavousi, Vahidreza Yousefi, Ehsan Mehrabanfarusi, “Crisis Management Decision Making Modelling in Power Distribution Network by Using Spreadsheet”, Applied Mathematics in Engineering, Management and Technology, Jun. 2014.
Language Skills
English (Fluent)
French (Intermediate)
Turkish (Mother Tongue)
Persian (Fluent)
Timeline
Customer Service Representative Supervisor
Philips Canada
10.2021 - Current
Talent Acquisition Specialist
Iran Telecommunication Company
07.2015 - 09.2021
Team Leader
FAAB. (Home Water Filtration Systems)
07.2013 - 06.2015
Project Administrator
Mabna Behine Sazan Co
05.2011 - 06.2013
Advanced Diploma - Human Resource Management
ABM College
Bachelor of Human Resource -
Amirkabir University of Technology (Tehran Polytechnic)
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