Negar Karami
Toronto
Summary
Proven in enhancing customer loyalty at McDonald's through exceptional service and empathy, I excel in high-pressure environments. My background in data entry and active listening, honed across roles from cashier to customer service, ensures efficient problem resolution. Achievements include maintaining professionalism under stress and significantly improving office efficiency, showcasing my ability to adapt and thrive in diverse settings.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
McDonald's
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Sousan Accounting
08.2023 - 11.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Sales Associate
Defacto
01.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Fanus Resturant
02.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - English
George Brown College
Toronto, None02-2025
Bachelor of Arts - Architecture
Isfahan University
Iran06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Computer proficiency
Languages
English
Full Professional
Persian
Native or Bilingual
Arabic
Professional Working
Turkish
Native or Bilingual
Timeline
Customer Service Representative
McDonald's
12.2024 - Current
Office Assistant
Sousan Accounting
08.2023 - 11.2024
Sales Associate
Defacto
01.2021 - 05.2023
Cashier
Fanus Resturant
02.2019 - 12.2020
Diploma - English
George Brown College
Bachelor of Arts - Architecture
Isfahan University
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