Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Negar Kamani

Toronto,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.


Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

3
3
years of professional experience

Work History

Customer Service Supervisor ( Team Leader)

Nestle
05.2021 - Current
  • Kept high average of performance evaluations.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Interceded between employees during arguments and diffused tense situations.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Paid attention to detail while completing assignments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.

Retail Supervisor

Winners & HomeSense
10.2020 - 04.2021
  • Trained newly hired sales team in upselling techniques.
  • Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
  • Coordinated merchandising displays, signage and sales enablement.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Collaborated with management to develop sales goals and strategies that aligned with company objectives.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

Associate of Arts -

George Brown College
Toronto, ON
06.2021

Bachelor of Arts - Graphic Design

Tehran University
Iran- Tehran
05.2017

Skills

  • Call Monitoring
  • Policy Enforcement
  • Performance Evaluations
  • Staff Scheduling
  • Sales Support
  • Complaint resolution
  • Handling Complaints
  • Leadership and Change Management
  • One Call Resolution
  • Team Building and Leadership
  • Report Writing
  • Staff Training
  • Regulatory Compliance
  • New Hire Training
  • Problem-Solving
  • Quality Assurance
  • Time tracking

Languages

English
Full Professional
Persian
Native or Bilingual
Turkish
Limited Working

Timeline

Customer Service Supervisor ( Team Leader)

Nestle
05.2021 - Current

Retail Supervisor

Winners & HomeSense
10.2020 - 04.2021

Associate of Arts -

George Brown College

Bachelor of Arts - Graphic Design

Tehran University
Negar Kamani