Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neftaly Aguirre

Los Angeles

Summary

  • Customer Service
  • Detail-oriented
  • Relationship-Building
  • Flexible and Adaptable
  • Meeting planning
  • Project Management
  • Multitasking abilities
  • Organization and Time management
  • Leadership

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Director

Chick-fil-A
11.2024 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.

Shift Leader

Chick-fil-A
08.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Trainer

Chick-fil-A
10.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Team Member

Chick-fil-A
11.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.

Food and Beverage Associate

Walt Disney World Resort
01.2024 - 05.2024
  • Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
  • Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
  • Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
  • Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
  • Greeted and seated guests to provide friendly and welcoming experience.

Crew Member Team Leader

Green Crush
04.2021 - 07.2022
  • Recorded customers' orders into POS system
  • Opened and closed store
  • Balanced cash drawer by counting cash at beginning and end of work shift
  • Followed healthy and safety codes
  • Served customers' orders in a timely matter
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.

Kitchen Staff

McDonald's
09.2020 - 11.2020
  • Followed handling and sanitized procedures to comply with food safety standards
  • Cooked and packaged large batches of food prepared to order or kept hot until needed
  • Prepared quality products while maintaining proper food safety
  • Prepped food items for later use to save staff time during busy hours

Events Leader

Cal Poly University Housing
01.2020 - 03.2020
  • Participated in planning meetings, including distributing agenda
  • Assisted in content development for events, drafting and distributing promotional materials
  • Supported events execution and venue set up and tear down
  • Contacted vendors, venues and stakeholders as directed and in a professional manner

Office Assistant

UCLA
06.2017 - 08.2018
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Answered and managed incoming and outgoing calls while recording accurate messages

Education

BS - Hospitality

California State Polytechnic University
05.2023

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Training and mentoring
  • Complaint handling
  • Restaurant operations
  • Staff supervision

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Timeline

Front of House Director

Chick-fil-A
11.2024 - Current

Shift Leader

Chick-fil-A
08.2024 - Current

Food and Beverage Associate

Walt Disney World Resort
01.2024 - 05.2024

Trainer

Chick-fil-A
10.2023 - Current

Team Member

Chick-fil-A
11.2022 - Current

Crew Member Team Leader

Green Crush
04.2021 - 07.2022

Kitchen Staff

McDonald's
09.2020 - 11.2020

Events Leader

Cal Poly University Housing
01.2020 - 03.2020

Office Assistant

UCLA
06.2017 - 08.2018

BS - Hospitality

California State Polytechnic University

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Neftaly Aguirre