Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neftali Perales Lopez

Montney,Nuevo Leon

Summary

Highly effective Key Account Sales Manager instrumental in growing business within defined territory through new customer acquisition and account development. Aligns customer business and requirements with company sales and marketing strategy and long term revenue targets. Achieves and delivers successful and insightful key account sales plans with widespread buy-in. Results-driven Key Account Sales Manager recognized for high productivity and efficient task completion. Possess in-depth knowledge of strategic account planning, negotiation techniques, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless collaboration with clients and team members to achieve sales objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Key Account Sales Manager

ColibriMex
Kamloops, British Columbia
02.2022 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Analyzed and reported on sales performance of key accounts in comparison to overall company goals.
  • Identified new business opportunities through market research, competitive analysis, and industry trends.
  • Presented product solutions to key customers based on their needs and preferences.
  • Implemented strategies to increase sales volume for key accounts while ensuring profitability targets were met.
  • Negotiated pricing terms with customers while maintaining profitable margins.
  • Created tailored marketing plans for each key account to maximize brand awareness and loyalty.
  • Managed all aspects of the ordering process from order entry to shipment tracking for assigned accounts.
  • Resolved customer complaints efficiently and effectively in a timely manner.
  • Provided training sessions for internal teams on how to manage key accounts more effectively.
  • Monitored competitor activities within the marketplace to identify potential threats or opportunities.
  • Prepared periodic reports on progress achieved against sales objectives set by management team.
  • Conducted regular meetings with customers' representatives to understand their changing needs and expectations.
  • Maintained accurate records of all interactions with customers in CRM system.
  • Ensured customer orders were fulfilled according to agreed upon timelines and quality standards.
  • Provided guidance and support for junior members of the sales team when needed.
  • Grew and evolved existing customers and generated new business opportunities through strategic selling, influencing, and skillful negotiation.
  • Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
  • Identified new business opportunities and leads for key clients.
  • Addressed client questions and resolved complaints related to services and accounts.
  • Negotiated contract terms with clients and established important deadlines.
  • Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
  • Collaborated with cross-functional teams to ensure the delivery of high-quality solutions tailored to client needs.
  • Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
  • Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.

National Account Sales Associate

Sigma Alimentos food services
Monterrey , Nuevo Leon
10.2016 - 10.2017
  • Developed and implemented sales strategies to increase revenue from existing clients.
  • Researched new food service markets and identified potential customers for product placement.
  • Provided customer service support, including responding to inquiries and resolving complaints.
  • Conducted market research to identify trends in the foodservice industry and competitive pricing structures.
  • Analyzed financial data to evaluate profitability of current sales initiatives.
  • Developed relationships with key decision makers at target accounts through face-to-face meetings and telephone calls.
  • Coordinated with internal departments such as marketing, finance, operations, logistics. to ensure successful execution of sales objectives.
  • Assessed customer needs and provided solutions based on their requirements while staying within budget limits.
  • Monitored competitor activities in order to develop countermeasures that would help maintain or gain market share.
  • Prepared detailed reports on sales activities for upper management review.
  • Merchandised products and maintained adequate inventory to achieve consistent sales.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Conducted market research and reported on competitors.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

Sales Executive

Heineken Mexico
Saltillo, Coahuila
06.2012 - 01.2014
  • Developed and implemented strategies to increase sales of beer in the region.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Maintained accurate records of all sales and prospecting activities.
  • Researched competitors' products, prices, and sales techniques.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Negotiated deals and handled complaints or objections.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Prepared and delivered appropriate presentations on products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Recognized security risks to properly handle situations.
  • Increase portfolio products per customer.
  • Increase and negotiate the layout.
  • Negotiated a high-traffic spot for our products.

Education

Bachelor of Science - International Marketing

Universidad Autonoma Del Noreste
Saltillo Coahuila
06-2010

Skills

  • Lead prospecting
  • Business development and planning
  • Competitive positioning
  • Quota achievement
  • Interpersonal and written communication
  • Sales metrics analysis
  • Database management
  • Goals and performance
  • Decision-making
  • Trend analysis
  • Market trends
  • Product knowledge
  • Value propositions
  • Cold calling
  • Sales performance analysis
  • Product promotions
  • Sales planning
  • Market penetration strategies
  • Client development
  • Brand promotion
  • Prospecting skills
  • Closing techniques
  • Negotiation tactics
  • Sales team leadership
  • Problem investigations
  • Sales forecasting
  • Data analysis
  • Relationship building
  • Sales analytics
  • Sales enablement
  • Customer needs assessments
  • Sales expertise
  • Sales presentations
  • Competitor analysis
  • Managed budgets
  • Sales follow-up
  • Email campaigns
  • Customer service
  • Customer segmentation
  • Sales strategy
  • KPI tracking
  • Exceeds sales goals
  • Customer relationship management

Languages

English
Full Professional

Timeline

Key Account Sales Manager

ColibriMex
02.2022 - Current

National Account Sales Associate

Sigma Alimentos food services
10.2016 - 10.2017

Sales Executive

Heineken Mexico
06.2012 - 01.2014

Bachelor of Science - International Marketing

Universidad Autonoma Del Noreste

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Neftali Perales Lopez